Amazing stay at the Cupola...

Liked: I loved everything as usual! +The Cupola house accommodation was very comfortable and charming. +The staff were amazing (reception-concierge-valets-spa) and they really do their best for regular customers. +sense spa is 10/10 easily having tried it 3 times during my stay (Swedish massage - Rose clay treatment)+Quality of room service everything was wonderful
Disliked: nothing really

Superb

Personally, we wouldn’t come back...

Liked: great location and rooms were awesome
Disliked: We had a terrible experience at the reception on the day of the checkin. We will never want any guest to go through the humiliation that we had to go through by the gentleman at the reception. Considering the star rating and the stature of the hotel, we expected a lot more customer friendliness and service. Thoroughly disappointed with the checkin experience and gentleman at the reception who has no clue how to treat guests.

felt very relaxed and would...

Liked: The grounds are stunning, decor is gorgeous, the bedroom was very comfortable and very relaxing
Disliked: There was a mix up at breakfast where they didn’t know our breakfast was included when it was and they took quite a while to come back to us and this delayed in us sitting quite a while before our coffees and breakfast was brought to our table.

Superb

Exceptional

Liked: Exceptional hotel located in the heart of London. Everything is just outstanding. The hotel services are absolutely the finest one could want if looking for luxury at the top. Staff from the reception, concierge, Scarfes bar and restaurant, extremely attentive but making sure they are not bothering, that's very rare nowadays. Breakfast is very delicious and varied! Please keep up doing the good work, congrats!
Disliked: Everything was divine!

Very good

Exceptional

Exceptional