Rose Garden Inn - San Jose Airport

Good For One Night’s Stay

Liked: Comfortable bed and bedding, electrical plugs, freezer in fridge
Disliked: Low water pressure in sink, hard to park, too much furniture for an ADA room, no counter space near shower, no ADA vertical bars for entering/exiting, only one bedside table, very few towels.

Very satisfied with my stay....

Liked: I enjoyed my stay because it was walking distance to the Egyptian Museum and Rose Garden. The restaurant/bar connected had delicious Columbian food. Other restaurants were walking distance as well, but I didn't have to. I would definitely stay again for the price.
Disliked: Wish my room had a mini fridge.

Maybe you should visit the...

Liked: Nothing
Disliked: Everything, from miscommunication to no one at check-in. Property was undesirable, dirty. Nothing like the pictures. Room stunk.

Disappointing

Disliked: They had a mess every where

Loud, don't expect a good...

Liked: The water pressure in the shower was good. The overall location is convenient.
Disliked: The walls are very thin and we could hear the people above us stomping around all night. There is a restaurant adjacent to the motel that is very loud until late at night. The bed was extremely soft and uncomfortable.

Good

Good

Not worth what I paid

Liked: Jacuzzi wasn't working when I told office about the problem they said they will send house keeping if they have time.
Disliked: Well being that I chose to pay more money for the room with the jacuzzi I would have liked the staff to have someone come out immediately to fix the jacuzzi

A horrible experience! I will...

Liked: 地理位置还可以，离圣何塞机场近
Disliked: **Complaint: San Jose Rose Garden Hotel** The first booking was from May 3rd to 5th. On the 4th, we extended our stay for May 5th to 6th. After the extension, we asked the front desk staff if any procedures were required, and they said no, we could simply continue staying. However, on the morning of the 5th, while we were out handling personal matters, the hotel staff threw all our belongings into the trash room without any prior phone call or email notification. Our clothes, toiletries, and food were all stuffed into garbage bags and contaminated. That evening, when we returned to the hotel, we found our room key no longer worked. Only after inquiring at the front desk did we learn what had happened. The next day, we spoke to the hotel's front desk manager, who not only refused to apologize but also arrogantly stated that it was the hotel's policy—even with an extension, guests must check out first before continuing their stay, and no notice would be given, as "other guests already know this." He claimed that the previous staff member’s failure to explain the extension policy properly was that individual’s fault, not the hotel’s responsibility. The manager’s attitude was extremely hostile and dismissive, which was utterly infuriating! We demand that Booking.com take action and provide compensation for this unacceptable treatment!