Rookery Hall Hotel & Spa

Exceptional

Liked: The staff were absolutely fantastic, faultless in fact and made us feel very special. Lovely food, location, spa and room.

Wonderful service and facilities

Liked: Very good staff. Facilities and food to very high standard. Beautifully upkeep and clean
Disliked: Nothing - That I had to go home

Birthday weekend.

Liked: A delightful hotel and spa. The staff excelled in customer service. We met Rebecca on arrival who was an outstanding staff member. Felt relaxed from the start with a glass of bubbles to welcome us. Our room was superb with a roll top bath. The grounds were delightful and the breakfast superb. A wedding took place on the Saturday but as it is in a purpose build complex we did not notice its presence so don't worry if one is booked over your stay. We were to eat in the restaurant on the Saturday evening but the menu did not appeal to us. The bar area was a great alternative. The fish and chips option is highly recommended. All in all a great stay. Although prices were high I felt it was worth it for my wife's birthday treat. Nantwich was a pleasure to visit also with the added bonus of Jazz festival. Great stuff.
Disliked: We felt although the wine list was superb and vast but few mid range options would be more in our price bracket. The house wine by glass was a great alternative but again quite expensive. We had to move rooms during our stay. We were close to the kitchen fans and aircon units which kept us awake. Having lived and worked on ships I can only compare the noise to this. It would take some time to get used to it. Rebecca gave us excellent customer service over the matter, moving us to another room and giving a reduction in the original room rate. A very kind gesture as other hotels may not have been so understanding.

relaxing stay with excellent service

Liked: all went well, nice hotel, nice room with plenty of space, great service, excellent staff....
Disliked: not much really.....

Nantwich Jazz Festival…. The hotel...

Liked: The staff were so polite
Disliked: Nothing.

A wonderful stay with an...

Exceptional

Traditional, Accommodating, friendly staff, great...

Liked: Staff were extremely attentive and very accommodating. Room was spacious. Had everything you needed. Nice large bed. Seating area. Breakfast was fantastic. Lots of choice. Great service. Love that you can have in your room. The attention to detail an from the members of staff throughout the stay was a high standard.
Disliked: I feel the spa facility could be better. Perhaps some private jacuzzi, ice baths etc. And some other features. Parking wasn't always easy.

Superb