Terrible customer service, dirty mattress

Disliked: When you make a reservation for 2 adults and 2 kids you get a room with one bed for two. You have to go to the reception and ask for bed sheets to make the sofa bed yourself. Housekeeping doesn?t do it. When we were checking in, I double checked if the room could accommodate four people. The answer was yes, but nobody told us we would have to prepare the sofa bed ourselves or gave us the bed sheets. We had to get to the room in the middle of the night to find out the sofa bed is not ready.

Good

Very good

Superb

Superb

Good

Liked: morning breakfast was nice and the server was very sweet. outside doors opened, with security clearance, to stairs.
Disliked: placed in a handicap accessible unit. being 6?2? showering was less comfortable.

Exceptional

Disliked: When I got to the hotel, at 11 pM, extremely tired, after having traveled the whole day, the hotel could not find my reservation. They said it was not the first time booking.com did this. I had to pay more than was expected. It was ridiculous. I will never use booking available. I got an email confirming my reservation! Never thought I?d go through this.

great place

Liked: convenient location
Disliked: room was spacious and clean

Superb

Liked: Very friendly front desk staff. Cleaning and kitchen staff were also very cordial.