Residence Inn by Marriott Grand Rapids West Guest Reviews
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1.9 miles from Grandville centre |
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Halie Tue, 16 April 2024
We didn’t stay, but hotel...
Liked: We didn’t end up staying because we booked thinking the hotel had an indoor pool. The main lobby was clean, and Antoine at the front desk was very nice and helpful with our cancellation.
Disliked: Our only complaint is the property does not have an updated email address on file, so any communication we attempted to send, even through booking goes to Tabitha and comes back that she’s out of the office until March 6th, which is well over a month past that date now and she hasn’t updated it since returning. This caused me problems trying to cancel my booking with booking.com as they couldn’t send an email to any other address except what the property had listed. If the email address had been set to the actual hotel and not the sales person, we wouldn’t have been on hold back and forth with booking for over an hour trying to cancel and switch hotels. Hopefully they can correct this so other guests do not run into similar issues.
Angela Thu, 28 March 2024
Very good
Guevara Sat, 16 March 2024
Exceptional
Gayle Thu, 14 March 2024
Very good value.
Liked: Amenities in the kitchen.Comfortable bed.Nice shower
Disliked: Towels are a bit small.
Lechuga Mon, 11 March 2024
Exceptional
Clayton Sun, 25 February 2024
Had a good stay, staff...
Liked: Full living quarters was a nice change. Dishes and all, real nice after a concert
Disliked: Tv didn't work, not a deal breaker. Still had a good stay
Don Sun, 18 February 2024
Good
Liked: Comfortable bed, and roomy. Nice desk.
Disliked: Shower door wouldn't stay shut and would soak the floor. The toilet was running all night because the rubber stopper at the bottom didn't seal. Only half of the power plugs did not work. Had trouble finding a place to charge devices.
Johnson Sun, 4 February 2024
Superb
Mikelle Sat, 3 February 2024
Exceptional
Liked: Clean friendly easy check in pleasant staff
Disliked: They ended up double charging my card
Stephenie Tue, 2 January 2024
Poor