Residence Inn by Marriott Phoenix Airport Guest Reviews
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Anonymous Thu, 24 July 2025
Very good
Disliked: When I booked through Booking.com I was told the hotel offered an airport shuttle with a wheelchair. That was not true.
Susana Thu, 24 July 2025
Bad experience, will not stay...
Liked: Accessibility
Disliked: I was not given the room that I booked for. I booked a king studio size room, and got a smaller room. I had stayed here before and had a comfortable room with enough space which is why I booked again with this hotel. Once I got to the room I called front desk to let them know the room was smaller than the last time and was told that they had no rooms to move me to and that it was the same size. I definitely know it was not the same size. I told the “in charge lady” that I was unhappy with the room and the first thing she wanted to do was refund me the money instead of looking for a better room. She was rude and disrespectful. Also they charge $10 per night for parking. This again was not charged to me the previous booking I had with this hotel. Why would they charge for parking? If the room and services are paid for already? Next the bed was sooo uncomfortable and the pull out couch where my son slept was so work out and uncomfortable. Also the restroom vent did not work and it was so stuffy in there when we would shower. Overall, I will not be staying here again. There are better places to stay, don’t spend your money here. Oh and last thing, breakfast is horrible.
Anonymous Thu, 24 July 2025
Pleasant
Disliked: The bathtub was dirty in one of the rooms
Dj Tue, 22 July 2025
Exceptional
Lc Mon, 21 July 2025
Exceptional
Cristina Sun, 20 July 2025
Very good
Cristina Sun, 20 July 2025
Superb
Cristina Sun, 20 July 2025
Exceptional
Cheryl Sat, 19 July 2025
Exceptional
Llemos Sat, 19 July 2025
Exceptional