Name: Residence Inn by Marriott Phoenix Airport
Address: 801 North 44th Street, Phoenix, AZ
Telephone: (888) 406-7656
Rating: 4

Residence Inn by Marriott Phoenix Airport Guest Reviews

Overall Average Score:

Very Good (4.5 out of 5)

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Very good

Disliked: When I booked through Booking.com I was told the hotel offered an airport shuttle with a wheelchair. That was not true.

Bad experience, will not stay...

Liked: Accessibility
Disliked: I was not given the room that I booked for. I booked a king studio size room, and got a smaller room. I had stayed here before and had a comfortable room with enough space which is why I booked again with this hotel. Once I got to the room I called front desk to let them know the room was smaller than the last time and was told that they had no rooms to move me to and that it was the same size. I definitely know it was not the same size. I told the “in charge lady” that I was unhappy with the room and the first thing she wanted to do was refund me the money instead of looking for a better room. She was rude and disrespectful. Also they charge $10 per night for parking. This again was not charged to me the previous booking I had with this hotel. Why would they charge for parking? If the room and services are paid for already? Next the bed was sooo uncomfortable and the pull out couch where my son slept was so work out and uncomfortable. Also the restroom vent did not work and it was so stuffy in there when we would shower. Overall, I will not be staying here again. There are better places to stay, don’t spend your money here. Oh and last thing, breakfast is horrible.