The rooms were top notch and the people were excellent.

Liked: Otherwise, a very nice and convenient facility with very accommodating staff.
Disliked: For the price, the room location we received was not at all what one should/would have expected #828.

A great hotel and the staff was extremely professional.

Exceptional

Love this facility with a...

Liked: Beautiful hotel and great pub. What made our stay even better was the front desk showing such great hospitality, checking-in! Super job. Room view is outstanding! Rooms are clean and very comfortable. Again great job by the staff.
Disliked: Liked all!

Good

Liked: Great location. The view from our bedroom was really good, we we're able to see the river and were right across from PNC Park. The rooms were pretty quiet, I never heard any other guests. The restaurant inside the hotel was also very good.
Disliked: While the bed was comfortable it was very low to the ground and made a lot of creaking noises as you were getting in and out. The setup of the bed made it look as though it was a Murphy bed which I found to be a little odd. Also while I love having plenty of hot water, it seems the only option on the water dial was hot, super hot, and blazing hot. And when it was close to 90+ degrees outside sometimes a little cooler would be nice.

Great Customer Service and wonderful...

Liked: We did not eat or drink on the property, however the beds we extremely comfortable and the staff very friendly and helpful. I have already referred the property to friends.
Disliked: There really was nothing we did not like.

Overpriced

Disliked: Our room was not ready by 4 which made us late

Superb

Liked: The location and amenities of this historic hotel makes for an enjoyable stay each year.
Disliked: The rooms are starting to look a little rundown, i.e., tile in the bathroom shower missing and areas in the room in need of some painting.

Good

Liked: Staff was super helpful, friendly
Disliked: No working ice machine in our floor. No keurig which every other hotel I ever stayed at are standard in the room.

Exceptional

My stay was wonderful!

Liked: The panoramic view in a spacious and luxurious guest room. I also liked the very accommodating and delightfully friendly staff.
Disliked: I didn't like the very soft, feathered pillows.