Renaissance Phoenix Downtown Hotel

Exceptional

Very poor

Liked: nothing
Disliked: honestly it was a pretty miserable experience for me. I had accidently booked a stay here and at the Marriot on the same days. I tried to cancel the stay here but they were going to bill me for 1 night stay which was about $350. I then then figured I could stay there one night and just cancel the subsequent nights. I called customer service who recommended I speak with the hotel staff directly. When I went there, they told me they would charge me over $500 to cancel but I could stay there for 1 night for $600 or all 3 nights for $1500. The front desk guy kept going back to his manager and everytime he came back he would quote me a higher price...then it became $600 to stay for 1 night which I believe should be a criminal offense. This experience just negatively colored my entire experience and overshadowed anything potential positive attributes the hotel had which is why my overall score is low. I felt completely taken advantaged of. I will NEVER return. I ended up only staying for 1 night because cheaper to pay Marriot's cancellation fee. Their room was small, definitely not worth $600.

Exceptional

Liked: Staff was really friendly and accommodating. Room was great and the whole hotel was very clean and beautiful. Perfect location to downtown fun.

Very good

Challenging

Liked: Very nice upscale hotel
Disliked: The reservation agent billed me twice

Good

Very good

Disliked: Extra $42 for parking every day

Won’t stay again

Liked: The room was fine, no towel rack near sink but clean and met our needs
Disliked: There for two full days, entire time two of four elevators not working with a fully booked hotel. Waited 15-20 minutes each time. Understaffed for amount of people there, and nothing done when I complained about dog barking as late as midnight and as early as 6 am. Won’t stay there again

Exceptional

Liked: Cleanliness