Renaissance Phoenix Downtown Hotel Guest Reviews
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|0.2 miles from Phoenix centre|
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Tristan Tue, 21 November 2023
Bernard Mon, 20 November 2023
Liked: The hotel was conveniently located and the amenities were good.
Disliked: No convenience store close for purchasing items and food.
Jamilyn Thu, 2 November 2023
Very elegant. Perfect for a...
Liked: It was beautiful
Disliked: The price was a little steep
Cade Thu, 2 November 2023
Yousef Wed, 18 October 2023
Liked: The location was amazing, right in the middle of it all.
Disliked: It was overpriced for the services that was provided by the hotel. There were very thin curtains on the windows which didn’t block sun light and I couldn’t sleep longer because of that.
Jabor Wed, 18 October 2023
Am not convinced with service
Liked: Only location
Disliked: Lots of things not meet my expectations and I thought a 5 start hotel I don’t know why booking listed as 5 start hotel
Tracie Sat, 14 October 2023
Great place to stay after...
Liked: Location to events
Dana Sat, 14 October 2023
Anastasiia Sun, 8 October 2023
Not a good hotel at...
Liked: Only location is good. All other things about this hotel are bad.
Disliked: - AC makes very loud sounds, you can not relax and sleep in peace.- Upon check in we found out that the flash in toilet makes a sound (keeps refilling), it was basically leaking. We said them, they fixed it. - We found out that the telephone does not work, they just disconnected it, we kept calling all day. So we were forced to go down on the reception a few times. - They don’t provide slippers, bathrobes. We had to push them hard to get it. First they said they can find slippers for us but not bathrobes as they don’t have it, but then they brought slippers and bathrobes together. We just pushed them and were very unhappy, probably that’s why they brought all what we requested.- The water is stuck in the sink every time you open it, it just doesn’t go away properly. - They don’t provide tooth brush and other utilities.- Room service doesn’t work at night. They stop at 11 pm and start at 6.30 am. Overall the hotel is VERY old and “tired”. They have to renovate it and improve their service as well. I’m not happy at all with this hotel. The worst hotel out of all in which we stayed in USA. It looks like 3 starts hotel, not more. I didn’t expect to see anything like this in USA.
Kwaku Sun, 1 October 2023