Renaissance Orlando Resort and Spa

Liked: Great service.

Good

Ok if you want to...

Liked: Location was close proximity to parks and Disney Springs. The hotel looks updated and nice, but that is a facade for what your experience will actually be. Parking is a short walk from your room.
Disliked: There were 2 roaches in our room that we saw and that can only mean there were more we didn't see. I was the unfortunate one who also had my luggage in that area of the room. When I went to go re-pack it in the morning, it was filled with large ants, filled! Our keurig machine did not work despite unplugging and plugging back in. The carpet was gross. Our socks turned black. There were all kind of stains on the carpet, wads of hair and leftover food particles from previous guests. I was told the sliding glass doors were locked and ours wasn't. It wouldn't lock. Had to have someone come and fix it. We were traveling with a toddler and needed to guarantee it was locked. I think this hotel has a lot of potential, but unfortunately won't be staying here again and will actually be canceling my future reservation.

Overall it was ok and...

Liked: Beautiful lobby room setup pool area and bar
Disliked: The rooms were half cleaned especially the bathroom I had to use the lobby restroom the bathroom in the room was out dated with mold in the toilet they tried to paint over it but it needs work and to be cleaned with bleach

Superb

Exceptional

Exceptional

Superb

Not happy! The hotel needs...

Liked: Breakfast was good not much choices but ok
Disliked: We were situated way in the back of the hotel and when asked for a room more towards the front of the hotel I was denied also the balcony didn’t have any seats and table and was dirty also the room was very noisy. A loud humming sound coming from the next room which appeared to be a storage room. All said it was not a good experience.

Exceptional