Renaissance by Marriott New York Times Square Hotel Guest Reviews
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< 0.1 miles from New York City centre |
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Gloria, Pleasant Valley, visiting Richard Rodgers Theatre Mon, 26 January 2015
Liked: Great location; friendly and very helpful staff.
Disliked: Well, just a little one - .the black out curtain on the Broadway side needs to be wider - the lights on the Stock Exchange blared!
Sarah Thu, 21 March 2024
We had an amazing stay...
Liked: Terrific views from breakfast overlooking time square . Great location to soak up atmosphere and within walking distance of subways and convenience stores for essentials. Fantastic concierge services that provide outstanding advice ,tips and general help.
Disliked: Our only issue which we raised was our room was cold and never got above 20.The first engineer was plain rude and suggested we must be thick if we couldn’t figure out the controller and it was the same as most homes / hotels (despite there being no instructions for guests and for those who do not live in a climate where we have such devices). He decided it would heat up eventually! It did not. A second engineer however was superb. Had a wonderful manner. Thoroughly checked the system and recognised there was a fault as it was taking too long to raise temperatures. He sought to resolve the problem rather than judge the users. We used blankets and it was never too big an issue to complain. Further training of customer service for the first engineer would be advice and maybe some guidance on identifying where the fault lies when a guest is seeking help with a faulty heating system.
Steindór Wed, 20 March 2024
Very good
Sarice Wed, 20 March 2024
Would stay here again due...
Liked: Location, accommodations, and staff.
Disliked: Bathroom water pressure was too hard. Felt like tiny pin pricks on the skin. Breakfast was overpriced for what was served.
Michelle Wed, 20 March 2024
Superb
Lenny Tue, 19 March 2024
Great stay at Times Square...
Liked: Location and the view
Disliked: The lounge hours and bar close too early. The double beds are too small. Should be minimum queen.
Lofann Sat, 16 March 2024
Exceptional
Kathleen Sat, 16 March 2024
Exceptional
Satish Sat, 16 March 2024
Exceptional
Luz Fri, 15 March 2024
Superb
Pascal Fri, 15 March 2024
Good
Liked: Good location
Disliked: The extra fees