Renaissance Esmeralda Resort & Spa Indian Wells Guest Reviews
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|0.8 miles from Indian Wells centre|
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Kristin Thu, 15 July 2021
Tj Wed, 14 July 2021
Liked: Everything was great
Valerie Tue, 6 July 2021
Would definitely re-think our decision...
Liked: Breakfast was always good and a friendly staff.
Disliked: We arrived on 6/30, check in isn't until 4:00 PM, which basically makes you lose a whole day. Once in the room, we realized our safe did not work. We called and had to wait for an electrician, who determined it wasn't a battery, so then we had to wait for the contractor/worker to arrive and then wait while it was replaced, in all a total of approx. 2 hours. So in addition to the hotel's policy of a LATE check in and a 2 hour room delay, we literally lost that whole day. In addition , we paid for a "resort view" room (5011) and in fact we had a view of the lower roof top , roadway and a portion of the driving range, which is not a part of the resort! On Thursday, 7-1 we got all set up at the pool only to have to listen to a working wood chipper for HOURS, another disappointing day. That left Friday and then of course an early check out Saturday. I am an Escrow Officer in the Temecula Valley and encounter MANY people in my job and understand what a client driven business is. My husband and I rarely take time off and were looking forward to a beautiful couple of days together at your Resort, so needless to say our overall experience was less than pleasing.
Ani Tue, 6 July 2021
Great family resort
Liked: Loved the cleanliness, friendly staff, size of pool, quality of the food and drinks Overall a great place for families Room was great with a huge balcony overlooking the pool.
Disliked: I wish the pool bar would stay open past 6pm since the pool is open til 9. Maybe until 8 perhaps but I also understand due to Covid there might not be enough staff to keep it open that late. Hopefully next time we are back !
Donal Thu, 1 July 2021
Liked: A relaxing and enjoyable property. Is perfect for any family & the kids love it.
Yesenia Mon, 28 June 2021
Fantastic Resort, great for families...
Liked: Breakfast was fantastic, Location and price where great, pool are clean and staff was friendly and helpful.
Disliked: I wish price for room would have been a bit more affordable. I wish the room had a microwave so when we watched movies we could have popped our own fresh popcorn. Overall Fantastic Resort will be returning away, I really like the family friendly atmosphere!
Anthony Sun, 27 June 2021
Best in Palm Springs
Disliked: Food selection
Samuel Sun, 27 June 2021
Liked: Check in and bag service awesome
Disliked: Food choices and restaurants hours poor.
Hanniel Mon, 21 June 2021
Isael Fri, 18 June 2021