Renaissance Esmeralda Resort & Spa Indian Wells Guest Reviews
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|0.8 miles from Indian Wells centre|
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Patricia Fri, 13 March 2020
Michael Thu, 12 March 2020
Liked: Was at the pool on a Saturday from 3 till 6. There were more than 5 wait staff and 2 supervisors standing around under the main tent in the center and even thought I tried to get someone's attention they wouldn't wait on me. When my waiter finally came back he brought the wrong drink and then announced he had to "get out of here because he's off work." Not sure the staff is receiving the proper training and they certainly weren't perceptive about the customer's needs.
Disliked: Wait staff at the pool. Snooty and inattentive. Tesla charger needs a sign to for owners to pay attention to being sure when their car is fully charged to remove it from the charger. No etiquette there.
Ariana Thu, 6 February 2020
Liked: Ariana who checked us in was absolutely amazing. Super personable and great customer service. The check in process went extremely smoothly. Will definitely stay again.
Martin Tue, 4 February 2020
Liked: Nice pool
Sid Mon, 6 January 2020
Verified Hotel Guest Thu, 2 January 2020
Liked: Friendly staff and new rooms
Disliked: Our heating didnt work.
Geoffrey Wed, 25 December 2019
Liked: Beautiful public spaces, nice fitness center, great location
Disliked: New remodel did not include any curtains and very little carpeting so the rooms are much noisier than they used to be.
Katherine Fri, 13 December 2019
Luciana Sat, 30 November 2019
Anonymous Tue, 26 November 2019
Really nice hotel.
Liked: Loved the pool!
Disliked: I asked for 2 extra pillows twice but never got any :/