Overall good experience. Nice rooms and great location to the Mission Ballroom where we were seeing concerts. With the exception of one staff lady in the breakfast restaurant, everyone else there was great! I was surprised at checkout they didn't ask how our stay was, just told us we were all set. I would have pointed out all the great things and also mentioned the two small issues that could easily have been resolved. Would definitely stay again though. Would avoid the breakfast area and just eat at the bar area where the people were wonderful and I would probably not rely on the hotel fridge to not freeze our food solid next time!

Liked: Great food! Far exceeded my expectations. Rooms were updated and nice for the money.
Disliked: The fridge in the room froze solid and ruined an expensive Lobster Mac and Cheese the first night on medium setting. Second night froze solid and ruined our pizza on the lowest setting. I addressed with the staff but nothing was done to resolve that. Also the older woman at the breakfast restaurant was rude to us two days in a row after we told her we didn't want the buffet and wanted to order off the menu. Very odd, maybe she was having a bad day but that's no excuse. It's the hospitality industry. Treat people nice!

Good

Liked: Very different and architectural
Disliked: The rift raft around the property and the fire alarm going off in the middle of the night!

Superb

A classy hotel but a...

Liked: Easy to find and a nice garage to park in that’s keycard operated. The main floor and the atrium where very elegant and spread out enough. The atrium had breakfast that was very good. The staff were all so nice and polite.
Disliked: Other than the elevators, 4 of them took rather long Other than that nothing, it was very nice.

Superb

Exceptional

This guest did not leave comments about this hotel.

Great location, but not a...

Liked: The room was clean, bathroom was lovely. We had breakfast on one day - very good. The location was ideal for what we needed.
Disliked: The music when entering the lobby was so loud I could not hear what the staff were asking me - I had to ask them to repeat a number of times. Sat in the bar area one evening and the music again was so loud and EXPLICIT!! Extremely inappropriate for such a beautiful hotel. The bed was so uncomfortable, we asked for extra pillows to see if this helped - the pillows were so flat that it made no difference.

Passable

Good

Liked: Quiet and nice view
Disliked: Fire alarm went off walked down all 12 flights of stairs with 2 kids at 10pm to find out it was a false alarm and no one bothered on saying anything and was just offered a water