Renaissance by Marriott New York Times Square Hotel Guest Reviews
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Gloria, Pleasant Valley, visiting Richard Rodgers Theatre
Liked: Great location; friendly and very helpful staff.
Disliked: Well, just a little one - .the black out curtain on the Broadway side needs to be wider - the lights on the Stock Exchange blared!
William Sat, 14 June 2025
Very nice accommodations close to...
Liked: Great location, We had breakfast off-site. Room was very nice. Cleanliness was very good
Disliked: Hotel had a tiny lobby and common facilities. Not the "grand entrance" that I expected, but did not matter much for this trip.
Diego Sat, 14 June 2025
Exceptional
Ahmad Fri, 13 June 2025
Good
Brittnie Wed, 11 June 2025
Never again…
Liked: The property had a great location
Disliked: Everything about the property was a terrible experience from the moment I stepped into the lobby. The only nice people were baggage. The staff was nasty because they can’t seem to be on one accord with their booking.com contracts and policies (this is my SECOND incident with renaissance) Management has very condescending (can’t do) attitude. (I missed my 8:30 show due to this and got no reimbursement) Lock on my door was broke, the room had gnats (no food in the room) cost was VERY HIGH, name on the tv wrong, no one at front desk at check out, valet took 40 minutes to get my car at check out because the person was somewhere sleeping. Just very messed up when you drove in for 8 hours and expected to have a great experience for vacation.
Enkanah Wed, 11 June 2025
Great hotel - room was...
Liked: Excellent location to see New York Easy for shopping Eating out with good facilities.
Disliked: The hotel is under renovation and hence was unable to use the restaurant.
Robin Mon, 9 June 2025
Exceptional
Liked: Clean , great staff, right in center Times Square close to everything and to subways!!!
Noelle Mon, 9 June 2025
Good
El Mon, 9 June 2025
Superb
Rolando Sun, 8 June 2025
Very good
Anonymous Thu, 5 June 2025
I'LL be back!!
Liked: closeness to the theater district and good food places
Disliked: lack of a real hotel lobby