Regency Hotel

Good

Very good

Disappointing

Liked: Room generally clean, sheets and bathroom etc
Disliked: Decor, bed & fittings are very tired. Shower head rail broken so difficult to shower, street very noisey with no double glazing. Room had a very bright light outside the window all night with no black out blinds. Bed very worn so sagged to the middle.

Very disappointing

Liked: The location
Disliked: The place looks very run down and could do with a bit of TLC. The first room we were given was unbearably hot with no windows that could opened. We were then offered another room that was just as hot but had 2 windows that opened and an electric fan, which had see better days. We accepted that but were then offered a room at the back that was cooler but my wife and the receptionist got stuck in the room and couldn't open the door. The receptionist called her colleague who came and got them out eventually (note: there was no phone in the rooms). We went with the second option rather than getting stuck.The bed was very soft, a bit like sleeping on a trampoline and the bathroom had a hand held shower that didn't hang on the broken wall fixings and, guess what, there was no hot water. Thankfully we were only there for one night.The receptionist were very kind though.

Ruined my family reunion

Liked: Run down when asked anything we were told manager had to be asked.no means of contacting any staff overnight. Only one drink in room. I asked for water to take meds.manager had to be asked,none arrived.so hot and run down and no breakfast available we were told to go in New Portuguese restaurant and ask. Very unpleasant atmosphere in the hotel as if something was being hidden

Pleasant

Liked: Basic digs with free parking. Bed was big for a single.
Disliked: Not the cleanest place, shower didn't drain so worried it might flood.

Lucky it was just one...

Liked: Not much
Disliked: Worn out, tired, needs a reverb

Bad

Disliked: The whole place had an appearance of neglect and decay.Waited 20mins at reception despite the smell and lack of service.It was so awful we decided to cut our losses as the booking was non-refundable and we drove into town to stay at the Ibis. We were informed that the Regency is one of the two most complained about places to stay in Leicester.It's a doss house and shouldn't cost more than £20 a room not £80!This place shouldn't be listed with Booking.com without masses of warnings.I even phoned before we went to ask if they had refitted and improved as the reviews were so bad. Their assurances were unfounded.I wish we had taken some photos but the whole place felt unsafe so we left as soon as we could.

Lucky it was just one...

Liked: No much
Disliked: Old worn out