Regency Hotel

Ruined my family reunion

Liked: Run down when asked anything we were told manager had to be asked.no means of contacting any staff overnight. Only one drink in room. I asked for water to take meds.manager had to be asked,none arrived.so hot and run down and no breakfast available we were told to go in New Portuguese restaurant and ask. Very unpleasant atmosphere in the hotel as if something was being hidden

Pleasant

Liked: Basic digs with free parking. Bed was big for a single.
Disliked: Not the cleanest place, shower didn't drain so worried it might flood.

Lucky it was just one...

Liked: Not much
Disliked: Worn out, tired, needs a reverb

Bad

Disliked: The whole place had an appearance of neglect and decay.Waited 20mins at reception despite the smell and lack of service.It was so awful we decided to cut our losses as the booking was non-refundable and we drove into town to stay at the Ibis. We were informed that the Regency is one of the two most complained about places to stay in Leicester.It's a doss house and shouldn't cost more than £20 a room not £80!This place shouldn't be listed with Booking.com without masses of warnings.I even phoned before we went to ask if they had refitted and improved as the reviews were so bad. Their assurances were unfounded.I wish we had taken some photos but the whole place felt unsafe so we left as soon as we could.

Lucky it was just one...

Liked: No much
Disliked: Old worn out

Poor

Liked: The hotel is old, the room colour is horrible, dark, it's not clean, the toilet flush doesn't work
Disliked: The whole thing I didt like

Necessary at time but would...

Liked: Location good - room was not. Smelt of weed
Disliked: Needs updating used to be a really nice hotel

Very stuffy and noisy. Expensive...

Disliked: Room was very small, some wallpaper was hanging off, Shower was terrible,bed made you role into the middle, and nowhere to sit where there weren't lots of owners family sitting there. and the TV didn't work

Very poor