Ramada by Wyndham Temple Terrace/Tampa North, Tampa

4

Very Good - 4 out of 5

Ayan Thu, 21 September 2023

Very good

Absolutely HORRIBLE hotel !!!!

Liked: Absolutely Nothing
Disliked: I already reviewed this property on a previous stay and it was horrible. I had swear not to go back but the General Manager, responded to it and asked me to give him another chance. I did.. I rebook another 2 nights stay, prepaid and confirmed. My only request was to get a newly renovated room if possible since the general manager said there was some. I was replied by the staff that at the reception desk they don't have the list of which room have been remodeled or not. With I commented it was extremely poor management, since the least a Manager could do is to provide his staff with appropriate information if he wants to implement top ultimate service for his guest.Anyhow... the morning of my check-in (keep in my I made this pre-paid and confirmed reservation 6 days before) I received a call from the property desk. The thin skin General Manager, to spite me because of my review, even after asking me to give him another chance, had instructed his staff to cancel my reservation because "they couldn't accommodate" me and it was up to me to find another property to stay at that same day. Don't even dare writing a negative review about his property or you will be punished by the thin skin general manager with zero customer skill and zero competency to run an hotel. HIs ego is more important than accommodate his guest and keep up with his request to give him another chance. Just spiteful. He actually made my point: his hotel is so run down, dirty and stinky that he can't accommodate a request for a clean comfortable room. I can't wait to see what he is going to come up and create as a story on his response. Whatever he does is anyway valueless since he has zero respect for himself anyway. I will follow up on him with corporate (Wyndham..) knowing that this establishment is "independently" owned.

Comfortable stay at an affordable...

Liked: It’s was clean and comfortable. Enjoyable stay.
Disliked: Construction for renovation was going on so it was noisy at times but during the daytime hours only…

okay, but not great.

Liked: The breakfast was good, albeit a bit cold
Disliked: There was construction going on all over the property. Although I was told we were put in a newly renovated room, it did not appear so. The bathroom door did not shut at all, the exterior door had to be slammed shut, the paint was not complete, the room was musty. It was supposed to be a disabled person room, but an able person had difficulty entering the bathroom, having to step inside and beyond the door to shut it; definitely not wheel chair accessible. When I checked out, I was refused a receipt and was told that they had no way of telling me what I was charged and that Booking.com would send me a receipt, which they did not either. So I have no idea how much my card was charged.

Very good

Disappointing

Liked: Close to the place we had to go too.
Disliked: Bugs in the room, smelled like cigarettes and fridge made noice all night.

Good

Traveling across Florida

Liked: Clean room, comfortable beds, many, many rooms
Disliked: The pool could have been cleaned of leaves more often

Good

AWFUL EXPERIENCE.

Liked: VERY DISGUSTING. Would not recommend to ANYONE. The only thing nice about this property is the pool.
Disliked: We were placed in a room, which as soon as we opened the door we were hit with a very strong mildew smell, but decided to deal with it, the next morning, all of our clothes and blankets were damp and we even found a cockroach, the gentlemen at the front desk moved us to a new room, but again that room had a very strong mildew smell, and again our clothes and blankets were even more damp the next morning, and the manager at this location proceeded to tell me that both rooms were newly remodeled(not likely since some of the carpet in both rooms was lifting and water damage in the bathroom) and to top it all off, when we were switched to the new room, we were locked out and they had to re-program the door in order for it to work and when we got back after being at the beach all day, our key still didn’t work and the manager acted like it was my fault because we were out all day, but not one person mentioned that our door key would need to be re-programmed too, the manager specifically was very condescending and I will never be back to this hotel, ever. Oh and the breakfast is crap too, they microwave everything behind the front desk.