Name: Raffles London at The OWO
Address: 57 Whitehall, London
Telephone: (888) 406-7656
Rating: 4.75

Historic Glamour Meets Modern Comfort in the Heart of London

Why Concert-goers love it

12:00 PM checkout

Who this Hotel is great for

Groups of friends looking to share a stylish space and make memories

Solo travelers catching a once-in-a-lifetime show

Couples turning a concert night into a romantic weekend

Fans needing a serene recovery zone after a loud gig

Luxury-minded concert-goers who still want central access

Food and Drink Options

British, Mediterranean, and European cuisine

vegetarian, vegan, and gluten-free options

buffet, à la carte, or continental breakfast

Nightlife Options

What People Say

attention to detail, luxurious rooms, and prime location

exceptional staff

Areas for Improvement

The Bottom Line

Raffles London at The OWO Guest Reviews

Overall Average Score:

Wonderful (4.7 out of 5)

Write a review

best possible stay in London

Liked: Raffles at OWO was the best choice I could have made for that trip. Outstanding service and personel that made all of our dreams and wishes come true, which made it an unfortgettable experience for a special occasion. All the little birthday touches, room upgrade, earlier check-in, welcome champagne - we were excited already at the beginning. And then the room itself, being spacious, light, very clean, elegant; the swimming spool and the spa exceeded everything we could have hoped for, absolutely the best we've experienced at a hotel. scrumpcious breakfasts at an extraordinary restaurant, with impeccable service. great, well-equipped evening bar. and one of the most extraordinary elements - the location. we felt luxurious and well-taken care of. absolutely the top spot to stay at while in London.
Disliked: the only thing we didn't like was the fact that there was an additional service fee for each day of the stay, which we were not aware of and which we could not resign from. and maybe the coffee at breakfast could use some work. apart from that - all great!

Exceptional

Dont bother with breakfast.

Liked: The staff on the day of visit were great. The room service was great. The room was as expected maybe a little smaller than I had hoped. The bathroom was really nice and I had the best shower I've ever had.
Disliked: The breakfast the next day was beyond shocking. I have never had such bad service and it ruined my whole experience and wont be staying again. I had to ask 5 times for a waiter to come and take our drinks order. The restaurant was not even busy. In the end I went and got the cold drinks from the kitchen myself- which is not a problem had I not had to pay £100 odd per person for the privilege. The waiters were really stand-off-ish when they were asked what was going on. There were two other tables in the restaurant and both also were complaining about the service. The full English breakfasts came up cold. One of the guests on our table ordered avocado on toast and that came up 10 mins after the rest of ours. It was just a horrible way to end an otherwise OK experience. When complaining about the breakfast at departure, we were not offered a refund.