Radisson Edwardian Sussex Hotel

Awful. Do not stay here.

Liked: Location is good
Disliked: We stayed for two nights on Saturday and Sunday last. There were several problems with our experience. It seems that Your staff have no service lift - which means often waiting for the lift, then sharing it with dirty towels and the cleaning trolley. On Saturday the aircon unit in our very small room leaked water on the bed. Your engineer came to fix it - requiring emptying out the water. (Room 417) . The room is not as pictured on the website. We had breakfast with you on Sunday morning. Your Greek yoghurt was curdled, the scrambled egg watery, and the hash browns soggy. I ordered avocado with poached eggs. I was asked how I’d like those eggs and I chose medium. The eggs were over cooked and the avocado was watery.On Sunday evening after 10 pm the ac unit started to leak again - onto the bed. Your staff offered a room change to a twin bedded room. We were told there was no engineer available at this hour - so the choice was to Try to sleep in a wet bed with a leaking ac unit or take the alternative room. We packed up and went to reception. The new room (401) had a portable ac unit which was vented to the open window. We were told about this unit at the last minute - we would not have agreed to take this room if we’d been told - we would have left your hotel if we’d understood what a terrible night we were about to have. The options were: a very noisy aircon unit or a very hot and stuffy room with noise through the open window from Oxford street. Neither of us got much sleep. Overall this was a very unpleasant experience. We’d like a refund for at least one nights stay. We’d like an apology. We’d like to know how you’d change these issues for your future guests. We’d appreciate your urgent response, We emailed the hotel directly on the 14th- but they have ignored us.

Good

Good

Exceptional

Stay only if you have...

Liked: location was very good friendly staff
Disliked: Room was a matchbox very tight and inky single lift was irritating

Good

Excellent

Liked: The reception is good, swift processing and great WiFi.Comfy beds, secure and safe place. I put my valuables in the safe and they were not touched.The cleaning service was thorough. the bathroom is spacious and very modern and clean.
Disliked: There was no phone in the room, which was inconvenient.We found a bottle of water in the fridge from the previous occupant.

Bad

Thank you so much for...

Liked: Everything was good
Disliked: Nothing