Wonderful stay; staff very welcoming; facilities top class and would stay again.

Good

Exceptional

An excellent stay

Liked: The staff make this hotel. They cannot do enough for you, are polite and friendly. We had a problem with air conditioning and within 20 minutes of informing them it was checked and we were moved to another room. At breakfast I wanted mint tea. The young member of staff apologised saying they didn?t have any but 2 minutes later he was back with some having popped to the shops to get some. That is what I call service. All the breakfast staff went out of their way to help and make you feel welcome as did the reception staff. It was good to see most of the staff were Scottish and had a pride in their city and hotel
Disliked: Queen Street Station area is not very pleasant but that is not the hotel?s fault

Amazing

Liked: Comfy and quiet
Disliked: Nothing

Very good

Exceptional

Exceptional

Superb

Liked: Without exception the staff excellent, helpful, polite, friendly, approachable, professional and very considerate.
Disliked: Soft drink prices a bit high.

Passable

Liked: The location especially. Very central and not far from most places people would be looking to go to.
Disliked: The shower kept turning itself on/off. We were out all night and came home to a full bath ran by itself. Housekeeping tried the door 3 hours before check out and opened the door. The air conditioning was terrible so the room was extremely warm and uncomfortable. Also we weren't allowed to open the windows even just the slightest amount.