Not as expected, cutting corners...

Liked: Location, clean rooms, nice pillows!
Disliked: Very slow service on this occasion, lengthy queue to check in and dinner took 3.5 hours for four people. rooms poorly stocked with coffee etc, only one large towel.

Very good

perfect stay for the early...

Liked: location, bar, room

Exceptional

We like staying here for...

Liked: Interesting environment in the hotel. Spacious and comfortable room.
Disliked: Only one restaurant option at the bar. Others closed.

Poor value for money, little...

Liked: It was close to Heathrow Terminal 3 and within 15 mins taxi ride from Terminal 5.
Disliked: Water ran brown at first in the sink and shower! Imagine going to clean yourself and brown water comes out! I have never experienced this in the UK or anywhere else in Europe. The pipes must be very old and unmaintained to do this.The sockets and lights in the room were poorly configured. A single socket between two twin beds, and severe overhead lights with no soft reading lights so one person can read while the other is in relative darkness.Aside from this, the hotel is a labyrinth and the signage to your room is poor. Got lost several times. They need to take pointers from just about every other hotel out there on how to make it simple to locate your room.Plus it took about 10 minutes to pay on arrival. Again, at other hotels this is a really smooth process.Overall, poor value for money with little evidence of care for the customer and attention to detail.

Good

Superb

Superb