Quality Inn & Suites Capitola

Exceptional

Pleasant

Very good

Great potential, disappointing management

Liked: Location was great, bed very comfortable
Disliked: The manager — despite multiple evidences of our booking, manager claimed we had no reservation. After extensive time, claimed to be rebooking us in available rooms (not following notes in the reservation) and saying we were lucky to get rooms. The facility was NOT full. He was planning to adjust the rates to match our confirmed reservation and we specifically asked to be informed of any problems while there for multi-night stay.He was not present when we checked out and the rates were incorrect— we had to follow up the following week during his work hours (inconvenient to our work) and request the price adjustment again. Now waiting for that to process off of our credit card.Employee working at checkout could easily see the notes on the original al reservation and apologized for us not receiving the handicapped placement. She was delightful and all phone call prior to stay were simple and smooth.Manager clearly trying to increase our price and made the stay much more difficult.

Passable

Liked: Quiet location but close to the village. Also, the bed was really comfy.
Disliked: The complimentary breakfast was appreciated but it’s a bit uncomfy to prepare it with staff observing you. Also, the pool is much better in the pictures. Rooms are good, but a bit old-fashioned and dark.

I'd return

Liked: quiet and clean, easy parking, good location
Disliked: Missed having eggs at breakfast

Bad

Disliked: They want to charge me for an additional night and they proceeded to charge my credit card after I told them that I had paid for my stay already through booking dot com already. So I’m having to spend more time disputing the charges to my bank. What an absolute annoyance.

Overall great time hope to...

Liked: Very quiet well maintained front desk lady was so sweet wish I had gotten her name.
Disliked: Ice machine looked kinda dirty was outside

Bad

Disliked: Don’t recommend staying as a single woman; I felt uncomfortable that my hair was touched (said “you’re funny” and my bangs were touched) and that my door was knocked when a phone call would have been okay. Don’t want to get anyone in trouble and maybe it was just friendly but it made me uncomfortable and I left without staying the night. I tried to make up a different excuse to get a refund since I didn’t want to make a big deal about it and the same person answered the call but I didn’t get the refund but it’s not the end of the world I just would recommend a different hotel for a single woman since it just felt off