Really enjoyed it

Liked: Location and breakfast
Disliked: Nothing

Lovely hotel, clean and excellent...

Liked: Beautiful lounge upstairs with pool table, lovely bar as you came in with some games to play if so desired. Easy quick in, lovely, welcoming and informative staff, working lifts, beautiful clean room. Was an easy walk to many bars. Check out wasn't until 3 p.m. the next day which I thought was excellent as many hotels kick you out no later than 11, was not sure if this is because I had joined the 'friends' link, just ashame we had to return home earlier than this or we could have enjoyed another day in birmingham
Disliked: We did try to get a cup of tea in the morning from the bar as we hadn't booked breakfast and was told they could only do this in the lounge/dining area upstairs. The member of staff looked confused when we just asked for a cup of tea, even though there are tea/coffee facilities available in the room, we don't like the little cartons. We did enquire about a breakfast but a cost of £18 it was a definite no, especially with many other cheaper options available within walking distance. It would have been nice to have a menu with smaller options available to buy instead.

Shopping Trip

Liked: Arrived at 10am off an early flight no problem checking in at that time!!!! Delighted!
Disliked: Nothing it was perfect

Passable

Good

Always the best of stays...

Liked: Always recieve the warmest of welcomes, fast and efficient after a long day at work. The team are fab and the service is always exceptional.

Bad

Exceptional

Superb

Liked: Modern hotel, good location
Disliked: Lighting in rooms very poor.