PEMBRIDGE PALACE HOTEL Guest Reviews
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Nikola Wed, 25 June 2025
Exceptional
Thomas Wed, 25 June 2025
Very good
Stephen Wed, 25 June 2025
Very good
Ian Wed, 25 June 2025
Great hotel in a lovely...
Liked: Great location near Bayswater tube station and a short walk to others if necessary. Clean and well presented, the terrace at the back was a lovely place to sit. Good value for money considering the location. The staff were great and the breakfast was really good, lovely setting, spotlessly clean, good selection. A very nice hotel.
Disliked: The lift was slow and felt like it needed a service. My room was on the top floor. The weather was unusually warm when I stayed there, and it was rather hot at night. I had to sleep with the window open and use earplugs. I do appreciate it is an old building, consideration for some air-con would be good.
Chelsea Wed, 25 June 2025
Disappointing
Liked: Room was clean.
Disliked: Paid £184 for a tiny basic double room in the basement (that's with Genius discount btw), when a superior double was then advertised at £182 ??? Staff on reception couldn't/wouldn't upgrade us when I explained the issue. Spent an hour on the phone to Booking trying to amend, they were useless too. Ended up paying another £20 just to get out of the basement room as it smelt of damp and my asthmatic boyfriend probably would've died in the night struggling to breathe. Absolutely abysmal what £204 gets you in London nowadays, and staff on reception had no empathy or understanding about trying to rectify. This was after our Eurostar got cancelled and we needed to find overnight accommodation asap, otherwise I wouldn't have even considered this place.
Emalyn Tue, 24 June 2025
Very good
Licet Tue, 24 June 2025
Exceptional
Harriet Tue, 24 June 2025
Exceptional
Liked: I love that the triple room has two stories which is a comfortable layout. The terrace is great, the neighborhood is great, and everyone who works there is quite nice and friendly. The room was clean and we really enjoyed the hotel.
Disliked: The space is small and the ceiling was short, but it was such a good value and we enjoyed our stay so much that this didn't matter.
Frye Mon, 23 June 2025
Very good
Anonymous Mon, 23 June 2025
Good