PAVILION ROOMS AT NO. 26

No aircon, bed from the...

Liked: Nice bathroom
Disliked: Horrendous mattress and bed - worst attempt at sleep I’ve ever had

Exceptional

Liked: The bed was comfortable, the room was cosy and it was nice to be at a distance from other rooms, when the door was shut we were in our own bubble.

tad small so plus-size people...

Liked: V helpful staff helping me with my bag to take downstairs and to room and at check out. Organised for extra fan as it was sweltering hot in the room. Advised window could be opened which I did. Bathroom was tidy as was everywhere. Shower was lovely. Very good cleanliness standard.
Disliked: The kettle. The cord wasnt long enough to actually pour the water so you had to unplug it every time as it wouldn't reach the socket behind tv and could only go behind the cupboard which I had to move about to plug it in and out which was a pain as I have mobility issues. The handle on the door to the cabinet came off in my hand when used to open the door. Popped it back in but obviously not practical to use. The room was much smaller than anticipated from the images.

Pleasant

Liked: Small stuffy room but bed was ok and the bedroom and bathroom were clean. Kettle hard to use and power points limited. Staff polite.
Disliked: Very dark room and light bulb was gloomy too.

It needs constant and proper...

Liked: None
Disliked: It smells, no ventilation, uncomfortable bed, tiny room, no milk or cream. In short, we couldn’t wait to leave.

good value for money

Disappointing

Not the hotel you think...

Liked: Decor was ok. Location was ok for my needs.
Disliked: The booking for pavilion rooms was a lie this is not the hotel I stayed in. When I arrived the door at pavilion rooms was locked. I called the number and was told to come to the door further down which was the entrance to the Four star hotel advertised on booking.com with a bad rating. The room was in the basement with poor natural lighting. The room was cluttered with too much furniture giving no room to stay comfortably. The mattress on the bed was worn and extremely uncomfortable. Pillows were flat and poor quality. The bed had only a sheet with no temperature control in the room led to a cold nights sleep. A small towel was provided and a towel for the floor in the bathroom on entering the towel was on the shower tray and wet. Tea and coffee are provided with a cup but there is no milk. WiFi is available and free of charge but it is very slow. Sign on the rear of the door at the Four star hotel states if you leave valuables in the room and they are stolen they take no responsibility for this! Not what you expect from hotel.

Good