Park Avenue Baker Street

Pleasant

Liked: staff were extra kind, congrats to them all
Disliked: bed was awful, you cannot let a person sleep on such a mattress

Lovely Staff & Great Location,...

Liked: The location is fantastic, especially if you’re heading to Wembley for an event, and check-in was a genuinely lovely experience. The receptionist who greeted us was warm, helpful, and even carried our bags to the room, which was actually in a separate building across the road. His service stood out and really made us feel welcome.The room itself was clean, spacious, and the bed was incredibly comfortable.
Disliked: We were placed in a basement room, and that’s where things started to unravel. While the lack of natural light was expected, the bigger issue was that the windows didn’t open and there was no air conditioning or fan. With no ventilation, the room quickly became uncomfortably hot—especially in the middle of summer.To make things worse, the room’s window faced the front of the property, right by the entrance vestibule, where guests seemed to regularly smoke. As non-smokers, waking up to the strong smell of cigarette smoke wafting into the room was honestly quite unpleasant. It made us feel like we had to keep the windows shut (not that they opened anyway), which just turned the space into a hotbox.It ended up being a really sweaty, stuffy night filled with secondhand smoke—not what you expect when paying over £200 for a night. We mentioned this at checkout and were told an engineer was scheduled to look into the AC, but if a room is known to have no airflow or ventilation and is affected by smoke from outside, it shouldn’t be offered to guests. Or at the very least, a fan should be provided as a temporary solution.With a few changes—like improving air circulation and addressing the smoke issue—this could have been a much more enjoyable stay. The location is great, and the staff were lovely, so it’s a real shame that something so basic let down our overall experience.Just a thought: maybe in future, consider allocating these basement/front-facing rooms to smokers, as they’d likely appreciate the easy access to step outside. Non-smokers could then be placed in other rooms, where smoke isn’t an issue. It might make for a better experience for everyone.

Ideal place to stay ahead...

Liked: Proximity to Baker Street, comfortable room, good breakfast

The room is poorly designed...

Liked: The stuff were very welcoming and extremely helpful
Disliked: The room was located in the basement, with steep stairs that felt unsafe—especially for families with young children. I wouldn’t recommend it for anyone with a toddler. The space itself was very small; there wasn’t enough room to place the baby cot next to the main bed. Instead, the cot had to be positioned near the bathroom door, which was partially made of glass. The bright light from the bathroom was quite disruptive to a sleeping child. Additionally, when the bathroom door is open, it blocks the entrance to the room.

Pleasant

Liked: Good location and staff were very helpful. The room was very clean and stylishly decorated - slightly on the small side (the pictures are very artfully taken).
Disliked: It didn't feel like great value for money - I think there are other hotels in the area which give you more space - and better communal areas in the hotel - for the money. The breakfast is quite basic - the cooked food was often quite stale/congealed.

Slightly above average

Liked: Excellent location Staff are super friendly and helpful, would move mountains to help you
Disliked: Room is extremely small No elevator

Very good

Great location matched by friendliness

Liked: The friendliness and helpfulness was outstanding, so very appreciated. The breakfasts varietal and plentiful.Very comfortable beds and great shower.
Disliked: Found nothing

Exceptional