Liked: Location; clean; updated.
Disliked: Small room.

Liked: Location N Lobbby
Disliked: Check in guys rude

Liked: The staff were very nice, and took such good care of us! The room was small, but it worked perfect for me & my husband! The.bed was so comfortable, and we slept like babies! Thank you for making our first New York trip, a very good memory!
Disliked: Everything was excellent, except the rain, but only God could fix that.

Liked: not very much
Disliked: Chambermaid never took care of the room

Liked: The location was great.
Disliked: The customer service was horrible. I payed for a King size bed and was given a room with a full size bed. Waited over over 30 minutes in line to check in. The hotel only had one person working the counter.

Liked: the location of the hotel is within walking distance to any of the Broadway shows, shopping, and sightseeing. It is very close to restaurant row where you have a choice of dining at over 30 restaurants.
Disliked: there are long lines of people waiting to check-in so it does take some time. There is no coffee service available in the room or lobby. If you want coffee in the mornings before 9 a.m. you have to walk down the street to Dunkin Donuts. No frills in room!

Liked: Location
Disliked: Minuscule room with one double bed. No coffee in room. This should NOT be rated as a four star hotel.

Liked: The location in town and the lobby
Disliked: The small rooms and the fact that we were told we would have two double beds when we in fact had one small double bed whihc was definitely too small for 4 people... Which was common since they had multiple guests sleeping in the lobby.

Liked: Location great for easy access to public transit, restaurants
Disliked: Internet not working, was told several times over several hours "it will get fixed". Finally had to insist on room change to a part of hotel with functional internet. New room had extensive black mold in shower. No coffee maker or minifridge.

Liked: Great location in the heart of times square