Name: Palais Elegance Wien
Address: Josefsplatz 6 2te Etage, Vienna

The door didn’t work. We...

Liked: The door didn’t work. We were cheated on money.
Disliked: The door didn’t work. We were cheated on money.

Exceptional

Very good

Liked: Preis- Leistung war gut
Disliked: Why did you send a wrong door Code here and another (correct) in booking.com? The emergency phonenumber in place was also wrong and depends to another hotel?The TV system doesn't work because of no inserted decoding card!

Bad

Exceptional

Horrible experience

Liked: I'm writing in order asking for my money back. When I arrived to Vienna yesterday I was so happy I could finally lay in bed but I couldn't because I couldn't get to the apartment. The code wasn’t working, everything was confusing. Then someone was screaming at me and my parents that they have to leave but they were just seeing me up. And so we tried to get into the apartment but the code wasn't working, then I couldn't call anyone so l had to pay for another accommodation. So please return my money back because I didn't even stay at your apartment. Thank you

Great location in the heart...

Liked: The location was simply perfect. It is incredibly close to Hofburg, since we went for the ball season. You can easily go to Albertina & Stephansplatz, which is a lovely short walk. The location makes the accommodation entirely worth it. Internet was fast. The room is identical to the picture, you get exactly what you pay for.
Disliked: The shower is a little bit old and the elevator of the building, figuring since it's a very old building. But there was plenty of very hot water at all times which was great. There's no view outside the room. There's no reception or other staff, but they respond fastly via messaging.

Exceptional

AVOID THIS PLACE AT ALL...

Liked: Northing
Disliked: Scam alert – Do not book!This place doesn’t exist!We arrived on Friday night, found the building, and spent 15 minutes searching for our “hotel.” When we went up to the second floor, we found a completely different hotel name. The phone number listed on the booking was never answered, despite calling about 10 times. The messages we received through the booking portal were delayed and confusing. There was no staff, and rooms were left wide open. When we called a different number listed at the “reception,” a man yelled at us, saying we were at the wrong place.There was absolutely no support!The “hotel” took both a deposit and full payment from my account, leaving me £400 out of pocket. If this isn’t resolved by the end of the week, I’ll be taking legal action.I’ve contacted Booking.com to get a full refund and ensure this scam is stopped.We had to find another hotel that same night.AVOID THIS PLACE AT ALL COSTS!I hope Booking.com will remove them from their listings.