A dreadful owner, in my...

Liked: Value for money.
Disliked: I won't be using this OYO outfit ever again. Two days before I was due to travel, they sent me a WhatsApp message asking me to input my credit card details - after I had already paid the week before, as arranged when I booked! This sounded dodgy, so I phoned their customer service centre (they are a company owning a number of B&Bs, apparently). I was told they didn't use WhatsApp!! I asked for the access code, as there were no staff on site. It would arrive 'soon' they said. On the morning of travel, the code hadn't arrived, so I messaged them. Then, just an hour before my departure, they sent me an email cancelling my reservation "due to some unavoidable circumstances". So I then had to book alternative accommodation. They said they would refund my reservation fee, but they refunded just £3!!! Following my return, I contacted booking.com and they sorted out everything in fine style. Nothing for all the stress, however!! I will never use OYO again, and you can draw yoiur own conclusions from this tale of woe.

Bad

Disliked: They cancelled my booking when I arrived ,its all a scam ,can't talk to anyone about a full refund Stay well away from anything remotely related to OYO

Hotel cancelled booking whilst I...

Disliked: Hotel cancelled my booking whilst I was already travelling!

Bad

Very good

Exceptional

Good

Very good

On eventually receiving our code...

Liked: Nothing
Disliked: Everything