Name: Orocco Pier
Address: 17 High Street, Edinburgh
Telephone: 0800 031 8416
Rating: 4.5

Great we shall return

Liked: Lovely property and setting
Disliked: No aircon in our room but I was already aware of this

Exceptional

Pleasant consistency by the staff...

Liked: Beautiful view, boutique room, nice location right above beach in quaint village,very good food in restaurant, cleaning staff friendly and competent.
Disliked: Certain servers unpleasant and rude mostly in the morning. Would not answer questions about the coffee variety and parts of the menu. Desk staff varied between helpful and pleasant while another didn’t have the time to answer inquiries. We are friendly Canadians and are not used to the responses that we received.

Great hotel-and restaurant!

Liked: The front desk was friendly. The room was great and we loved the view to the street.

Very good

Liked: The room was a decent size, with good facilities (plenty of wardrobe space, iron, hair dryer, nice toiletries). All but one of the staff were very welcoming and professional. The village is very pretty, with great views of the bridges from the outdoor terrace and some of the rooms. Breakfast was very good.
Disliked: We had a poor view which was disappointing. One of the staff - a young woman with dyed dark red hair - had a very hostile attitude, for example she rolled her eyes and huffed when we asked to change our taxi time by 30 minutes and she kept emphasising it could be completely impossible in a melodramatic way although I said it would be fine if it wasn't possible to make the change, and when we said we'd be a few minutes late checking out she very aggressively said we'd be charged extra if we took more than 15 minutes but didn't offer help bringing our luggage down (despite there being two flights of stairs and no lift). This left a poor impression especially as the other staff had been so obliging and friendly.

Exceptional

Very good

It is a lovely set...

Liked: Fantastic location, excellent food and room was clean and had good facilities.
Disliked: Admittedly booked a cheaper room that had no view. It was big enough for me but think it would have been over tight for two. The bathroom was nice but lacked proper ventilation. Overall if staying in the future as a couple I’d want a bigger room and that might compromise the value for money.