Olympia Hotel at Capitol Lake Guest Reviews
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2.1 miles from Olympia centre |
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Leo Thu, 25 January 2024
Hotel was closed! But still...
Emily Wed, 17 January 2024
Disappointing
Kelly Wed, 3 January 2024
Arrived to a closed hotel with boarded up doors. No communication from hotel to cancel our reservation, still no respons
Liked: Nothing as it was closed when we arrived
Disliked: The car park was closed and the hotel was boarded up when we arrived. No communication from the hotel and still no communication as to what happened, we had to go book another hotel.
Kelly Wed, 3 January 2024
Arrived to a closed hotel...
Liked: Nothing as it was closed when we arrived
Disliked: The car park was closed and the hotel was boarded up when we arrived. No communication from the hotel and still no communication as to what happened, we had to go book another hotel.
Jennifer Tue, 26 December 2023
Perfect
Jennifer Tue, 26 December 2023
Exceptional
Robert Thu, 21 December 2023
Passable
Disliked: Receptionist not greeting us as she was on the phone with a collection agency and did not want to service us when we arrived.
Snipes Thu, 21 December 2023
Very good
Margo Fri, 8 December 2023
Thank goodness the bed was...
Liked: Bed was comfortable, and staff were pleasant and informative. Site was close to where we were visiting. Night staff gave us a voucher for breakfast. Next morning - clerk alerted us no breakfast was available, as the cook was out sick with a migraine. No one else apparently had a food handler's certificate to be able to make breakfast. No refund available, despite pre-payment for stay. My husband did some research and found hotel owners want to convert the place to apartments. They are well on the way to not having hotel customers (a handful of cars in the parking lot that night) and getting their wish. Booking.com did give us $21.67 cash redeemable in a few weeks for cash or another stay.
Disliked: Despite prepaying for breakfast and our stay when booking, there was no breakfast available the next morning. Clerk was apologetic. The hotel staff "couldn't" refund our breakfast ($33.56 for two). We had to call another number, and the woman indicated site manager would call within 48 hours. I called him at 50 hours. He refunded promptly, then said the refund went to booking.com, as we'd reserved through them. Booking.com told us it would take 5-10 days after my conversation with booking.com to get my refund. We have yet to see it. We stayed one night in November. We will not stay there again.
Christina Sun, 3 December 2023
Used to be a nice hotel
Liked: The bed was super comfortable and the breakfast was pretty good. The breakfast waitress was the only staff who seemed to know what they were doing.
Disliked: We were put into a room that allowed pets even though we didnt have pets. It was a huge, cold, dungeon of a room that smelled like stale animal poop. We were moved to a different room upon request, but the whole hotel seems to be falling apart. The rooms were sparsely decorated and the lampshade was falling off. The windows need to be washed, and the carpet and wallpaper updated. There wasnt even a coffee maker in the room.