Passable

Will not be staying here...

Liked: Girls on reception very nice and chatty. Cleaning staff very happy and polite.
Disliked: Most things in the room and bathroom didn't work properly. We asked for a quiet room, this was not given. Extractor fan in bathroom not working, so their remedy was to cover up the smoke detector in bedroom. Shower door didn't close properly, tv not working properly, very difficult to fill kettle in bathroom sink. Air conditioning not working properly, only hot air out on a very hot day & night, and very noisy.

Disgusting service and hotel

Disliked: The room was unclean, was told we couldn?t switch rooms as the hotel was fully booked (have no idea how). Our room smelt like mould and there were damp marks on the ceiling. The drains in the bathroom stank making the bathroom virtually unusable. When we spoke to the staff about this she reported we could get a refund but she could not do this as she wasn?t the manager, but informed us the manager would be in in the morning (8am). We went to reception at 08:10am and was informed that management don?t come in until after 10 by the cleaner. We ended up leaving a note at the front desk to convey how poor our stay was and that we wanted a refund. We did not hear from them.We wrote an email and sent it to the company, but have not heard back and it?s been over a week. This hotel was disgusting and we will not be staying here again and also be spreading the word about it.

All in all it was...

Liked: Shower was good, air conditioning was good but a little loud and unctrollable.
Disliked: Was not that clean. Some attention to detail would have been liked.Cupboards and draws were not in the best condition.Sad that not being serviced was blamed on CovidSad there was no breakfast; again due to Covid

Good value for money

Liked: Good facilities including small kitchen area with sink and stove. Excellent modern bathroom , very clean with big rainfall shower. Lovely furnishings in the room, very practical use of space. Great lighting. Modern decor. Overall very clean. Good location, near to Camden and lovely area.
Disliked: Just a few wear and tear marks on the floors and walls. The bed was broken and slightly on the small size. Although it was great that there was air conditioning, it turned off in the middle of the night so the room became hot. Due to the room being right at the front of the property on a main road, we were unable to open the window without being disturbed from noise on the road. However the room was such good value for money that these issues seemed minor.

Very good

Nice lady vs grumpy man.

Liked: The young lady who welcomed us on arrival on the Friday was very helpful, she could teach the grumpy man on reception a thing or two about hospitality!The sachets of tea and coffee were excellent!
Disliked: There was a man at reception on the Saturday afternoon who saw several people struggling to get in and did not open the door for us, I asked for a TV remote and he responded with a blank stare, eventually he rummaged around in a drawer and said if this one didn't work he couldn't help us.Also, when we turned the air con off in our room it continued to rattle, it needs to be quieter.

Good

Superb