Pleasant

Disliked: Ordering breakfast for takeout, there was always an item missing

Absolutely impeccable

Liked: Actually everything.The location, the room, ideally located.And to top it the staff are excellent, such a pleasure to deal with.Highly recommend ????
Disliked: Nothing I can think of.

Appalling Service expected me to...

Liked: Great location
Disliked: The hotel is 4 star charging 190 per nightI had a hole in my bed sheet when I complained they left a set of sheets in my room. When I called on this I was told I had to do it myself!!!Once into the stay I was told housekeeping are cleaning rooms every 4 days due to Covid!!!!. Utter nonsense and they are clearly using covid as an excuse for appalling levels of service provision, not advertising this fact - one of the worst hotel experiences ever. I emailed the hotel via booking but no response.The rooms had no water in the fridges - reusable cutlery nothing. Disgrace to the Novotel name

Great location, amazing staff and...

Liked: Staff and location was great. Really good food too. Comfortable good size bathroom. Room and bed very comfortable and size of the room ideal. Location is great with restaurants and shops near.
Disliked: There are some issues like difficult to dry hair, nowhere in the bathroom to plug the hairdryer( i guess is for safety) no chair or mirrors near to a plug for hair drying. Light in the bathroom it isn't ideal for apply make up and shower pressure it wasn't great. Room and bed very comfortable and size of the room ideal.

Passable

Liked: Nice clean hotel with friendly staff
Disliked: Met up in the evening for food and drinks, drinks and food very limited and what was available ran out quickly

Lovely

Liked: The staff were very helpful and friendly. The hotel is really comfortable and the rooms are quiet for a city centre.

Good

Essential stop

Liked: Very modern hotel
Disliked: Check in service could be better

Ideal

Liked: Location absolutely ideal, executive room was very well appointed with modern decor. Breakfast obviously tricky but could have been better.
Disliked: Could use more in room dining options particularly in the current climate.