Notting Hill Gate Hotel

Overall it was ok.

Liked: Excellent location at central London. Excellent connectivity to all parts of city including super markets and restaurants. The surrounding area is very calm. The staff were cordial and helpful and in spite of no cloak room, they kept the luggage in corridor which can be monitored by CCTV.
Disliked: Too small room and so cramped to keep the things in order. One can't keep soap, shower gel in the shower area as there is no provision. There is no lift and we faced problem in carrying the luggage. There is no cloak room to keep the luggage. There is no breakfast facility.

Pleasant

Liked: Simple but clean room. Very friendly staff at the reception. Many restaurants nearby and a short walk to the subway station.

If you live on the...

Liked: The pillow - it seemed clean.
Disliked: There was a strong naphthalene smell in the bathroom, which could also be mould smell. I could see some molding around the frame of the shower cabin. This is a no-no, beyond acceptable. The kettle in the room for boiling water had white stain marks on the transparent numbers bar, it deterred me from using it. Overall, the bathroom strong smell of naphthalene (it seemed like it the best I could tell) was a huge deterrent. I was able to keep my window open for the night in June, and keep the bathroom shut door.

Very good

Pleasant

Pleasant

Superb

Liked: Friendly staff, amazing room, perfect location

Bad

Disliked: Looks like prison .no room even for suitcase. We left the place after 3 hours

Terrible

Liked: Nothing
Disliked: Hi, the hotel was very run down and not clean. We walked up the stairs to our room and the bannister was unsteady and not secure. We got to our room, my 6 year old child found cigarette ends in the drawer with the hairdryer. there was an extension cable next to the head of the single bed which we did not find this a safe area. Tried to give my son a shower and it was running cold we could not get warm water to come through at this time. We was at the hotel an hour before we checked out due to this. We would appreciate some kind of refund due to the cleanliness of the hotel we could not have stayed here for the night.We have tried to complain through booking.com customer services and the hotel have ignored customer services