Norfolk Towers Paddington Guest Reviews
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|2.0 miles from London centre|
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Avenish Sun, 13 October 2019
Disliked: The staff was rude especially the manager. The lift didnt work and they gave me a room on 3rd floor so i have to carry my heavy luggage through a very steep and narrow staircase while checking in and checkin out. The staff didnt help either.
Lynn Sun, 13 October 2019
Liked: Good location
Disliked: Breakfast is boring
Emily Sun, 13 October 2019
Klaas Sat, 12 October 2019
Hopefully next time better, I'd...
Liked: This is at least a clean and decent hotel that I can really recommend in this area of London. Location, lobby, rooms and restaurant all have a good and somewhat stylish level.
Bed is really comfortable. Although you would notice some noises from the street, these are not disturbingly loud.
Disliked: First of all, very disappointing was the fact that the elevator was under regularly scheduled maintenance and therefore unfortunately not available at all for a couple of days. From my point of view, this should have been mentioned somewhen during the booking process, so that somewhat handicapped guests could have chosen another hotel, instead of being confronted with the fact to have to climb many stairs... Reception however was willing to carry bags upstairs for you. Secondly, the bathroom (although well equipped with everything you may need!) if really small. So small, that you can hardly enter the room and close the door behind you, unless you are very very slim. Thirdly the room was really cold at check-in (only 16°C), and no way to heat it. Only cold air came from the vents. Actually my colleague in another room had exactly the same experience. We could only solve it by completely shutting-off the ventilation system at all and hoping that the room would warm-up somehow. If you would take a detailed look in the room (and especially in the bathroom), you will find some smaller issues related to lack of maintenance: defect bulbs, things not fixed properly anymore and therefore unusable etc. Hotel management should make sure that these do not add up over time to become annoying.
Bingjia Sat, 12 October 2019
Peter Sat, 12 October 2019
Avita Sat, 12 October 2019
Anonymous Sat, 12 October 2019
Don't book single occupancy rooms...
Liked: The bed was comfortable. Close proximity to the Paddington station is very convenient.
Disliked: When I checked in, the front desk staff did not alert me to the fact that my 1-person room 116 was a bit hard to find. I took the elevator to the 1st floor, followed the signs, found room 115 but there was no 116. Fortunately, the cleaning staff taking a break behind the door near room 115, was able to assist me. Descending 1/2 a floor to get to room 116 and being next to the laundry facilities, created a negative impression of the room even before i saw it. Opening the first door and immediately bumping it into the second door, still did not prepare me for the shock of seeing the size of the room. It was a closet! The thought of Harry Potter's cupboard immediately came to mind. I had a hard time finding space for my two carry-on bags. The bathroom door could not be opened with one of my bags on the floor between the bed and the door. The bathroom was the size of the airplane bathroom - very difficult to navigate. When I approached the front desk staff to see if I could be transferred to another room, they told me the hotel was booked and that nothing could be done. Since i did not have time to find another hotel, i stayed but I could not believe I paid over $100 for that closet of a room.
Chung Fri, 11 October 2019
Geraint Thu, 10 October 2019