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Norfolk Towers Paddington

eeee - 0745 127 3975
Norfolk Towers Paddington, 34 Norfolk Place, London -0745 127 3975
Area: Notting Hill - Paddington Station Area
(Map)
4
HOTEL RATING: 
VERY GOOD
4 out of 5 (2215 Ratings)
BOOK ONLINE OR CALL - 0745 127 3975
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Hotel Description
Norfolk Towers Hotel is a 2-minute walk from Paddington Train Station with access to the Heathrow Express 15-minute service and links to the main landmarks of the city. The air-conditioned comfortably furnished rooms have private bathrooms a flat-screen cable TV and soundproofing. Free WiFi is available throughout the building. Norfolk Towers Hotel has comfortable lounges which overlook a communal garden .

Check-in time: 13:00   Check-out time: 12:00
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1 room
7
2 guests
Amenities View More
y
Free Internet
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Elevator
` Heating
` Fax/photocopying
` 24-hour security
` Concierge services
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` Happy Hour
` Non-Smoking Rooms Available
` Wine/champagne
` Key access
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Process in place to check health of guests
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Access to health care professionals
` Free face masks
` Food delivery
` Electronic room key
` Audible alarm
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Soundproof rooms available
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Takeout dining services available

Norfolk Towers Paddington Guest Reviews

Overall Average Score: 
Very Good (4 out of 5)

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4

Very Good - 4.0 out of 5

Paula Wed, 30 July 2025

Lovely weekend in a great...

Liked: Delicious breakfast
Disliked: Small bedroom and bathroom

4

Very Good - 4.0 out of 5

Paul Wed, 30 July 2025

Very good

5

Exceptional - 5.0 out of 5

Mary Wed, 30 July 2025

Exceptional

4

Very Good - 4.0 out of 5

Anonymous Tue, 29 July 2025

good for a short stay

Liked: good breakfast, very small rooms (302), nor too big hotel, near Paddington station.
Disliked: Bathroom door too big. very small rooms.

1.5

Poor - 1.5 out of 5

Nona Tue, 29 July 2025

Poor

Liked: Excellent location
Disliked: Room and bathroom too small, steep steps industrial noise outside window, very hot and air con too cold

3.5

Good - 3.5 out of 5

Charlotte Tue, 29 July 2025

Good

4.5

Wonderful - 4.5 out of 5

Maria Mon, 28 July 2025

Very nice place to stay...

Liked: Close to station. Nice clean rooms. Booked one twin room and when we arrived they gave us two separate double rooms instead for same price which was really good.
Disliked: N/A

0.5

Poor - 0.5 out of 5

Chan Mon, 28 July 2025

Poor reception

Liked: Subject: Formal Complaint Regarding Mishandled Room Booking and Lack of AccountabilityDear Management of Northford Tower Paddington Hotel London,I am writing to formally raise a complaint regarding the extremely poor handling of our room reservations during our recent stay at your hotel on 05-07-2025We had booked two separate rooms through two different platforms:One room under my name via Booking.com,Another room under my daughter’s name via Klook.Upon her arrival, your reception staff claimed they could not locate her reservation, despite her providing the relevant booking details. She was told to wait until I arrived from my destination. As a result, she was left stranded, confused, and distressed in an unfamiliar city.Eventually, your team discovered that a second room was in fact available, but by then, my daughter had already made a last-minute alternative booking at another hotel, costing her £200. This unnecessary expense and stress could have been completely avoided had your front desk conducted a proper search or handled the situation with more care and professionalism.To make matters worse, there was no apology, no assistance offered, and no form of compensation provided. The way the situation was handled made it appear as though it was our fault, which is completely unacceptable given that all necessary reservations were made correctly in advance through official platforms.As a hotel receiving international guests, we expected basic courtesy, communication, and responsibility — all of which were sorely lacking. We request a formal explanation for this incident and expect your hotel to take responsibility for the distress and financial inconvenience caused.
Disliked: Subject: Formal Complaint Regarding Mishandled Room Booking and Lack of AccountabilityDear Management of Northford Tower Hotel London,I am writing to formally raise a complaint regarding the extremely poor handling of our room reservations during our recent stay at your hotel on 05-07-2025We had booked two separate rooms through two different platforms:One room under my name via Booking.com,Another room under my daughter’s name via Klook.Upon her arrival, your reception staff claimed they could not locate her reservation, despite her providing the relevant booking details. She was told to wait until I arrived from my destination. As a result, she was left stranded, confused, and distressed in an unfamiliar city.Eventually, your team discovered that a second room was in fact available, but by then, my daughter had already made a last-minute alternative booking at another hotel, costing her £200. This unnecessary expense and stress could have been completely avoided had your front desk conducted a proper search or handled the situation with more care and professionalism.To make matters worse, there was no apology, no assistance offered, and no form of compensation provided. The way the situation was handled made it appear as though it was our fault, which is completely unacceptable given that all necessary reservations were made correctly in advance through official platforms.As a hotel receiving international guests, we expected basic courtesy, communication, and responsibility — all of which were sorely lacking. We request a formal explanation for this incident and expect your hotel to take responsibility for the distress and financial inconvenience caused.

4

Very Good - 4.0 out of 5

Jane Sun, 27 July 2025

Very good

4

Very Good - 4.0 out of 5

Danielle Sun, 27 July 2025

Great location and friendly staff

Liked: Location is great close to tube and restaurants and cafes
Disliked: Too many stairs. The room inside had stairs to the bathroom which was a problem for my bad hip

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Norfolk Towers Paddington 34 Norfolk Place, London