Norfolk Towers Paddington

Lovely weekend in a great...

Liked: Delicious breakfast
Disliked: Small bedroom and bathroom

Very good

Exceptional

good for a short stay

Liked: good breakfast, very small rooms (302), nor too big hotel, near Paddington station.
Disliked: Bathroom door too big. very small rooms.

Poor

Liked: Excellent location
Disliked: Room and bathroom too small, steep steps industrial noise outside window, very hot and air con too cold

Good

Very nice place to stay...

Liked: Close to station. Nice clean rooms. Booked one twin room and when we arrived they gave us two separate double rooms instead for same price which was really good.
Disliked: N/A

Poor reception

Liked: Subject: Formal Complaint Regarding Mishandled Room Booking and Lack of AccountabilityDear Management of Northford Tower Paddington Hotel London,I am writing to formally raise a complaint regarding the extremely poor handling of our room reservations during our recent stay at your hotel on 05-07-2025We had booked two separate rooms through two different platforms:One room under my name via Booking.com,Another room under my daughter’s name via Klook.Upon her arrival, your reception staff claimed they could not locate her reservation, despite her providing the relevant booking details. She was told to wait until I arrived from my destination. As a result, she was left stranded, confused, and distressed in an unfamiliar city.Eventually, your team discovered that a second room was in fact available, but by then, my daughter had already made a last-minute alternative booking at another hotel, costing her £200. This unnecessary expense and stress could have been completely avoided had your front desk conducted a proper search or handled the situation with more care and professionalism.To make matters worse, there was no apology, no assistance offered, and no form of compensation provided. The way the situation was handled made it appear as though it was our fault, which is completely unacceptable given that all necessary reservations were made correctly in advance through official platforms.As a hotel receiving international guests, we expected basic courtesy, communication, and responsibility — all of which were sorely lacking. We request a formal explanation for this incident and expect your hotel to take responsibility for the distress and financial inconvenience caused.
Disliked: Subject: Formal Complaint Regarding Mishandled Room Booking and Lack of AccountabilityDear Management of Northford Tower Hotel London,I am writing to formally raise a complaint regarding the extremely poor handling of our room reservations during our recent stay at your hotel on 05-07-2025We had booked two separate rooms through two different platforms:One room under my name via Booking.com,Another room under my daughter’s name via Klook.Upon her arrival, your reception staff claimed they could not locate her reservation, despite her providing the relevant booking details. She was told to wait until I arrived from my destination. As a result, she was left stranded, confused, and distressed in an unfamiliar city.Eventually, your team discovered that a second room was in fact available, but by then, my daughter had already made a last-minute alternative booking at another hotel, costing her £200. This unnecessary expense and stress could have been completely avoided had your front desk conducted a proper search or handled the situation with more care and professionalism.To make matters worse, there was no apology, no assistance offered, and no form of compensation provided. The way the situation was handled made it appear as though it was our fault, which is completely unacceptable given that all necessary reservations were made correctly in advance through official platforms.As a hotel receiving international guests, we expected basic courtesy, communication, and responsibility — all of which were sorely lacking. We request a formal explanation for this incident and expect your hotel to take responsibility for the distress and financial inconvenience caused.

Very good