Exceptional

Liked: Comfortable beds clean rooms and lobby is beautiful, staff friendly and very central

Very good

Disliked: The room was a bit small and the bathroom tiny.

Good location to Times Square....

Liked: Good location at Times Square. Funky reception area.
Disliked: Rooms quite small. Noise from construction site from 7:30am next door.

Would definitely not recommend.

Liked: It's a great location.
Disliked: Room was literally like a box. They had clearly forgotten that we had a child with us - no travel cot, no extra bedding etc. It was so small that we had to take turns to walk around the room when getting ready. There was also no way to alter the room's temperature - the thermostat would change numbers but the room temperature didn't alter, so it was boiling hot throughout the night, and very noisy when the window was open. Also had an awful customer service experience before our arrival. Would definitely not recommend.

Perfect

Liked: The hotel location and amenities perfect!

Good

Disliked: small rooms

Liked: Location is great! But my name is Grace Hough, I was the one that booked the rooms,
Disliked: The air conditioner was terribly loud, my sheet had a red stain on it. I booked two rooms, the other room I requested more towels the next day and didn't receive, also the room was not touched by housekeeping on that day. Breakfast bar luke warm.

Liked: The hotel was in a good location to access time square.
Disliked: Traffic and outside noise was very loud. Room was very small for the price. Lobby was nice but thats about it.

Liked: Staff was very friendly and helpful.
Disliked: No