Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

Good

Best hotel in Times Square...

Liked: Everything!

Exceptional

Security not welcoming

Liked: Like the location but due to Covid very limited service
Disliked: I did not appreciate how one old Security man approach me when i first entered the facility to check in yesterday. He looked at me , like judging me .very rude when i told him i have reservation.Not welcoming , fresh remark !! Need to go go back to school for Good manners and right conduct .

We had the most amazing...

good

Liked: wifi was bad and the room was partially cleaned because I called
Disliked: is not the same

Exceptional

UNDER CONSTRUCTION - If looking...

Liked: Location in NYC and proximity to transit
Disliked: Hotel decided to renovate pretty much all restaurant, food, and amenity services when NYC is getting back to normal. What were you doing in 2020? Only option was a small gift/coffee shop.

Pleasant

Liked: Nothing was open in the hotel
Disliked: No one told us nothing would be open