Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

Liked: The hotel staff was super. They upgraded me for free after I was given the run around by your staff, The room sevice staff were also very accomodating and responsive- even supplying me with complimintary chocolates.
Disliked: The automated elevator system was horrible- it was inadequately explained and was designed in a way the caused people jams- especially when buses of people arrived crowding the area.This significantly dampened my experience.

Liked: The location is great for seeing the city and all it has to offer.
Disliked: Was not real happy when my VISA just came and I found out that what I was told $100 upgrade for better view and larger room was $---- a night not for the stay. Our room also had not been cleaned each day in a timely manner.

Liked: Location was great. Service people were great.
Disliked: Cobwebs and dust

Best place I ever stayed at. They really Take care of everything ! Loved it!

Liked: Everything was perfect

Liked: Access to Times Square and subway, room maintenance, Starbucks, courtesy of staff, business center, concierge and lobby services.
Disliked: "The View" restaurant only offered a fixed price 3-course meal at 7:45 PM (Well after the theater crowd was gone). It was more than we wanted.

The size of the hotel room was large for being a Manhattan hotel. Most of the other hotels I've stayed in in NYC are typically smaller than average - this one was larger than average. A nice surprise when we arrived.

Liked: close to times Broadway shows, restaurants and subway
Disliked: very busy part of Manhattan - but that's why you go there isn't it?

Liked: The hotel is at the best possible location in Manhattan, right on Times Square.
Disliked: The hotel takes advantage of its competitive location advantage and does not provide complimentary wi-fi. If they cannot do it for free they should at least charge a reasonable price. Everyone crowds around in the lobby to use the free wi-fi.

Liked: Times Square location is great! We also were upgraded to a larger room!

Liked: The location is perfect for Broadway shows, shopping, eating out, and getting a cab to anywhere else!
Disliked: Nothing I can think of.