Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

Enjoyed our stay!! Would definitely...

Great location and rooms with...

Liked: Location, room service, staff
Disliked: Elevators are a bit of a mob scene

Overall excellent experience punctuated by...

Liked: Superb location. Uniformly courteous, competent staff.
Disliked: Attended major "black tie" event honoring the remaining Apollo astronauts Saturday night. Elevator system completely inadequate to handle the crowd. Absolutely terrible! Wound up taking the stairs down 28 floors and cutting through the kitchen to allow an on time arrival. Would never book large event here in future.

Exceptional

Exceptional

Very nice stay.

Liked: The location was perfect and the hotel is very nice.

Exceptional

Third trip to NYC AND...

Liked: Love the location! Love the elevator system Love the men who help get taxis Loved George who helped us with our luggage storage on last day!!
Disliked: The View dessert buffet was expensive and not that tasty to me. Didn?tlove the lady in lobby who seemed to be just talking with us about our trip and then ?zinger? she was trying to sell a special price package to use in a year?- made all our conversation seem insincere. Oh well!

Exceptional

Liked: We have stayed here in the past and I have never been disappointed The room size for a mid town hotel is huge. Very clean and the staff is very friendly.