Liked: Great hotel - will be our go to from now on in NYC.

High price. Decent quality. Not a place to relax.

Liked: Great location. Great breakfast buffet.
Disliked: Location of lobby is difficult to find. Lobby is chaotic. Room was somewhat dated.

Liked: We had a wonderful experience! The hotel is immaculate, modern yet comfortable and like "home" in many ways. The staff was helpful and friendly; everyone we encountered was engaging and 100% dedicated to making the customer feel very special indeed - BRAVO! If ever we're in NYC again we'll be staying with YOU!

The view was amazing! 17th floor. Overall, I'd recommend this hotel to anyone desiring the touristy area and Times Square view/convenience.

Liked: The room was quiet and very dark, even with the view overlooking busy busy Times Square. The bed was complete comfort; room was clean and maintained properly.
Disliked: Would've loved a mini fridge or some way to at least keep cold water/juices/drinks.

Exceptional

Liked: Great
Disliked: Nothing everything it was amazing

Good

Liked: Location, location, location
Disliked: Small, dark rooms, needing refreshment.Too expensive !

Exceptional

All in all, we loved...

Liked: Breakfast Buffet was excellent... but a long wait. Check in and out was very professional and courteous. Had to check out a day early to to Amtrack cancellation. Very good service about that.
Disliked: The room was dusty when we checked in, and we were hoping to get a Broadway View with the $$ we were paying. Also didn?t like that we couldn?t get room service until 5:30, and it came in boxes so it was kind of messy to eat on your lap.

Great hotel location. Very crowded,...

Liked: The location of the hotel.
Disliked: The wait staff in the bar area was very rude.

Liked: It is proximity to time square and the shopping.
Disliked: I m a rewards member and I had to pay for internet access

Exceptional

Liked: Cleanliness of hotel

Overpriced. It?s a hotel that...

Liked: Location. Friendly housekeeping staff.
Disliked: Having already paid around $1,000 per night for a week?s stay, to then be charged to print tickets is plain insulting. Rooms are very outdated with old brown carpets, cream 80s wallpaper and popcorn ceilings throughout. Shower curtain hanging off the wall. When we asked if we could have a mug for the room as the only things actually in the room were paper cups, we were told ?we don?t do that...we supply ample paper cups?.

Good

Liked: Superbe location
Disliked: Too crowded Decoration seems old