Exceptional

Exceptional

Liked: Perfect location for me. Rooms sound proof. Great staff. Plenty of elevators.

Great location and ideal for...

Liked: Location was perfect, like 5 minutes walking distance to a metro station that connected to the main lines. The service for luggage storage was also pretty functional and organized. And at the checkout, they were fast and easy-going to correct an extra charge that was wrongly imputed in my account. I would definitely stay here again.
Disliked: The mattress on the "bunk-bed" type of room was not really comfortable (the one at the bottom bed was pretty ok).

Staff, location, and value for...

Liked: Easy travel to all mid town locations Lots of dining options. Friendly staff
Disliked: Air conditioner in our room did not work well. It was hot at night. Could hear the loud music from the bars on the floor below all night in our room

Funky but pricey

Liked: We loved the bar area on floor 2, a real chilled out area, you could bring your take away breakfast there too, and access internet. The little extras were really nice too..and staff put balloons in our room as it was my daughters 21st birthday
Disliked: Although I booked for a Queen Road, i made the assumption as I was sharing with my daughter that it would be a Queen size bed, it definitely was not! A small double...Also, given its a high end hotel I would not have expected to pay for 2 x 500ml water which cost me $10?!...there was no suggestion at the check in that we would be payjng for water..It would have been good to be fully informed of all of the facilities in the hotel including areas not owned but provided for in the same building, for example, how to book brunch at the rooftop bar.

Exceptional

Good

Great location, cool hotel

Liked: Fantastic location between madison square garden and Times Square. Lots of good restaurants nearby. The bed was very comfortable and the bathroom good. We liked the hooks where you could hang your stuff. We had a queen room which was nice and big, much bigger than I expected. Cool decor and friendly staff. The rooftop bar was great for weekend brunch and the second floor bar was also good for drinks and food. Definitely recommended, we had a great stay.
Disliked: The air con was quite loud so woke us up when it came on in the night. Also the shower could have been warmer- couldn?t seem to make it go super hot.

Exceptional