Very good

Liked: It was overall great
Disliked: I didn’t like how the elevator function

Exceptional

Exceptional

Exceptional

Liked: The customer service was amazing!
Disliked: The pillows were too soft so it kind of felt like I didn't really have a pillow.

Exceptional

A great 4 star youth...

Liked: I was expecting the youth hostel vibe that I came to find (and very clean in spite of that), and the staff is very helpful and kind. I thought this was a good and modern hotel with a fair price, and the location is really perfect - it sets you up to explore New York in full. The ambiance is very energetic, the decor is well thought out and the security system is very good.
Disliked: I must say that, for a family, the rooms are extremely cramped and the no shelf/no closet concept is very hard to get around with children in such a confined space. I wasn't a fan of the breakfast concept that required us to use the coffee shop next door in order to get real food, and obliged us to produce enormous amounts of waste with plastics and tiny useless paper bags; to get coffee we had to go to another place entirely. I also did not understand why we had a 30USD breakfast credit per room instead of per person. I don't think you can feed a family in NY anywhere for 30USD. So, the breakfast (if you're an European like myself) is not really included and the experience can be much improved. I stayed at the Moxy in Birmingham (UK) and the breakfast experience there was also grab and go, and worked very well. Also, the restaurants and bars aren't the hotel's (they're strategic business partnerships), so if you're travelling as a family, please be aware that you will not be allowed at the rooftop bar with your kids, even if they're with you and not drinking alcohol.But I understand that this is my very subjective and culturally biased opinion that may only be useful for other Europeans, and the overall service was really very good!

Superb

Very good

Exceptional