Millennium Hotel Broadway Times Square

For the price I paid, it would have been nice to have a clean bathtub, or even empty trash cans instead of the previous person's trash. The electrical outlets did not even have face plates. The carpet throughout the room was dirty and frayed. No refrigerator; no microwave; no coffee or any food choices within the hotel. Walking into the lobby I was impressed and felt bamboozled after riding 20 floors in the rickety death trap of an elevator and then walking into what looked like a 'pay by the hour' cheap motel. The employees were not courteous nor knowledgeable. The additional $50 I had to pay for parking considering upon booking I was told there was free valet parking made it a completely disappointing experience. The final question I asked before leaving was 'when will the $100 deposit be returned to my credit card?' The response was ' I couldn't tell ya, but probably within the next couple weeks.' To sum it up any other hotel in the area has to be better than this place.

Liked: Location was close to everything.
Disliked: Dirty; no amenities; rude employees.

Liked: The location is very good.
Disliked: The lobby promises a level of quality that my room, at least, did not deliver. Average at best; somewhat run-down and overly basic at worst.

The staff, from the front desk, to the doorman, were all wonderful - friendly, helpful, pleasant, and polite. The location of the hotel was perfect. It was clean and comfortable. A nice place to stay.

Liked: Great location and friendly, helpful staff.
Disliked: No refrigerator, microwave or coffee maker in the room.

Pleasant

Exceptional

Liked: The location
Disliked: N/A

Will not stay here again.

Liked: The location
Disliked: Shower didn’t work properly, constant issues with room key and elevator. The property was completely run down. Definitely not a four star hotel anymore.

Superb

The location is great. Everything...

Liked: The location
Disliked: The mattress was so saggy my back was killing me after one night sleep I couldn’t stand up in the morning the hotel definitely needs to be renovated. The carpets are dirty and worn. The furniture is also ready for replacement. The air conditioning didn’t work properly. If you didn’t set it to 65° it wouldn’t cool and then it would keep billing till it gets it down to 65 if you set the temperature, for 72 than it wouldn’t work. The room had a refrigerated that was so noisy that I had to unplug it to be able to sleep. The restaurants and bar in the hotel have been closed since before Covid and they have no intention of opening them up again as per management.

Exceptional

Very good

Pleasant

We were very happy with...

Liked: Perfect location
Disliked: The bathroom was a little dated