Liked: The location is very good.
Disliked: The lobby promises a level of quality that my room, at least, did not deliver. Average at best; somewhat run-down and overly basic at worst.

The staff, from the front desk, to the doorman, were all wonderful - friendly, helpful, pleasant, and polite. The location of the hotel was perfect. It was clean and comfortable. A nice place to stay.

Liked: Great location and friendly, helpful staff.
Disliked: No refrigerator, microwave or coffee maker in the room.

Exceptional

Liked: Great room and location. This will not be my last stay.
Disliked: Everything was great.

Best location within Times Square

Liked: Location
Disliked: The shower drain

Would not come back

Liked: Great location and good water pressure.
Disliked: I paid extra for the city view and got a dusty window that has not been cleaned in years. The room is very outdated. Check in person was very mean to me.

Very good

Exceptional

Bad

Liked: the location is okay- it is right near everything you need
Disliked: The rooms are outdated and dirty. The first room clearly was a smokers room, the walls were stained yellow etc. thankfully they switched us, but everything was still pretty gross. The lamp shades had holes in them, stains on the floors, musty smell etc. We ended up leaving the next day and switching to another hotel so we could enjoy our trip.

Exceptional

Poor

Superb