Millennium Hotel Broadway Times Square

For the price I paid, it would have been nice to have a clean bathtub, or even empty trash cans instead of the previous person's trash. The electrical outlets did not even have face plates. The carpet throughout the room was dirty and frayed. No refrigerator; no microwave; no coffee or any food choices within the hotel. Walking into the lobby I was impressed and felt bamboozled after riding 20 floors in the rickety death trap of an elevator and then walking into what looked like a 'pay by the hour' cheap motel. The employees were not courteous nor knowledgeable. The additional $50 I had to pay for parking considering upon booking I was told there was free valet parking made it a completely disappointing experience. The final question I asked before leaving was 'when will the $100 deposit be returned to my credit card?' The response was ' I couldn't tell ya, but probably within the next couple weeks.' To sum it up any other hotel in the area has to be better than this place.

Liked: Location was close to everything.
Disliked: Dirty; no amenities; rude employees.

Liked: The location is very good.
Disliked: The lobby promises a level of quality that my room, at least, did not deliver. Average at best; somewhat run-down and overly basic at worst.

The staff, from the front desk, to the doorman, were all wonderful - friendly, helpful, pleasant, and polite. The location of the hotel was perfect. It was clean and comfortable. A nice place to stay.

Liked: Great location and friendly, helpful staff.
Disliked: No refrigerator, microwave or coffee maker in the room.

Very conveniently situated.

Liked: Exceptional location!!
Disliked: Make sure all the fridges are in working condition

Wouldnt stay again

Liked: Location
Disliked: Old outdated unclean

We recommend it

Liked: We were a little bit skeptical after reading all the bad reviews but we were highly surprised. Great location, staff were super nice! We were able to check in early and our room was ready, it was my friend’s bday and they gifted her a super nice chocolate box. The room was clean and comfortable and the view was fabulous (49th floor). It was a good value and we recommend it.
Disliked: Walls were thin so we were able to hear our neighbors but overall we had a great experience.

Nice Location and Service

Liked: Great Place
Disliked: Nice Location

Pleasant

Great location disgusting hotel

Liked: The location could not have been better easy walking distance from Times Square, Empire State Building, Rockefeller Centre to name a few
Disliked: An hour late getting into our room then we were given a room that somebody else was already in and we walked in on them. Check in was a disorganised abomination leaving the hotel lobby resembling an airport lounge we thought it was just a one off but the next day the same thing happened. Paid for an upgrade and didn’t get it. The room was absolutely filthy dirty the queue to complain was so long and we were too exhausted to find another hotel. I would recommend the location but find a different place to stay - this was one of the worst experiences of a hotel I have ever had.

Never again with this Millenium...

Liked: Very good location
Disliked: 50 year old Furniture. No fridge no coffee machine until we asked

Very good

Bad