MGM Grand Detroit Guest Reviews
Write a review
|1.6 miles from Detroit centre|
Write a review
Dale, St. Ignace Fri, 23 February 2018
For $300.00 a night and that's a cheap room, you can do way better in the area, but it is very fancy if that's what you're into.
Liked: Spa; pool workout area very nice and relaxing.
Disliked: Not enough towels for 4 people and just one bar of soap; no real entertainment except gambling; no live music or such; no continental breakfast or in room coffee that didn't cost.
Cynthia, Streetsboro, visiting Fox Theatre Detroit Wed, 22 March 2017
Liked: Besides the impressive hotel itself, the staff at the front desk to the valet parking attendants.
Anonymous Fri, 11 January 2019
Mona Thu, 10 January 2019
Great place and staff. Felt...
Liked: All in one stay and play
Vic Tue, 8 January 2019
Stay was good.
Liked: Room was nice. Hotel was quite.
Disliked: Smoke odor in building was bad. Rooms was not ready.
William Mon, 7 January 2019
Not worth the price you...
Liked: Room service was quick and the food ordered was good.
Disliked: Staff was rude and snotty and they were not trained properly (some staff followed their training and rules, others did not. Valet stole money from my cousin's purse in the car, $100, even after we asked for the car to be returned immediately, it took 10 minutes even though we watched it pull out. The valet just needed to turn around and instead drove the car to the parking structure; his excuse for this was that he'd been asked to plug in an electric car. The reason it took so long was because he was rifling through the purse. After that, we were told that we couldn't take our cooler upstairs, management even refused to let us take it up just to empty it; we even asked if staff could accompany us so they knew we had nothing dangerous inside it, they refused and made us empty it in the lobby into plastic bags. Room not as advertised; the advertised "bath robes" were not present, no extra linens in one of our closets. Thermostats on the rooms didn't work, you either froze or sweated all night long. Found when we got to the hotel that our children were not allowed to go to the pool or spa; I did not see this information on the booking.com website but I honestly wasn't looking for it either). Overall, terribly disappointed. When I contacted the manager after we left, he did apologize. In an effort to make things correct, he comped our room service bill. He could have done more.
Jessica Mon, 7 January 2019
Liked: Comfy down comforter!
Disliked: Seemed overpriced for what it was.
Av Sun, 6 January 2019
Liked: Beautiful hotel.
Disliked: First impression entering lobby, smelled of smoke. Horrible. That wasn?t the worst part, while looking for a pen in our room, found someone?s dirty underwear in the drawer. Sheets were not tucked in. Wondering if our rom was actually fully cleaned. Alerted housekeeping, and the person at checkout about the situation, person at checkout offered his apologies, and a complementary cup of coffee, really?
Jane Sat, 5 January 2019
Thaddis Thu, 3 January 2019
Liked: bed was a cloud
Michelle Thu, 3 January 2019
Anonymous Thu, 3 January 2019