We enjoyed the views and...

Liked: We liked the lake views and how close the hotel was to the heart of activities and things to do in Columbia. The room was clean except for the balcony and the bed and pillows were much more comfortable than most hotels we?ve stayed at.
Disliked: The hotel lacked some basic amenities that even low tier hotels offer and the staff were unprofessional.There was no free continental breakfast but instead there was a cafe where you could buy some on the go breakfast items. The cafe seemed a little silly since you could only really buy drinks, fruit, and single serve cereal or oatmeal, and other basic breakfast items. There are no microwaves in the rooms so this was the only way to have a quick easy breakfast in the morning. It just seemed like a way to filter more money out of guests which was not convenient.We asked if the hotel would do anything special for our anniversary in the days leading up to check in and we were told yes. We called 3 times to be sure we would get chocolate covered strawberries upon our arrival. We were promised this during the first call. During the second call, we were told they have no record of our request and they would notify the kitchen. During the 3rd call, we were told they could not get strawberries but could give us pastries instead. Upon our arrival, there was nothing waiting for us in our room. A few hours into our stay, they brought us the strawberries they told us they couldn?t provide and some small pastries. Everything on the plate was sweating and soggy like it had been ready for our arrivals hours prior but was never brought to our room and was left to sit out.The woman we spoke to at check in was completely unprofessional. She made a personal phone call to another employee while I was at the front desk and she was cursing at him (dropping the F bomb) for not being there to help her when a line was forming. She hung up the phone and handed me our room keys like nothing happened.We requested a turndown service at the front desk the next day a little after noon and the same woman told us we couldn?t make a request past noon after we had been waiting in line for a long time. She was not very apologetic and wasn?t very interested in being helpful.

Poor

Disliked: Very very nosy I had to be moved from one room to another room because of how nosy my neighbors was in 203. The kids kicked on the walls all night until finally you guys gave me another room

Exceptional

Liked: Clean, comfy and quiet. Bar is nice. Restaurant not yet open but looking forward to it.
Disliked: N/A

nice hotel but don?t pay...

Liked: very clean comfortable beds and great bathroom
Disliked: paid extra for a lake view room. could not see the lake at all thru the trees. would not have paid extra for that and when I called and asked about it was almost laughed at.

it was ok

perfect spot, perfectly done

Liked: good locationvast improvement over the prior Sheraton property that had been at this site
Disliked: nothing

Very good

Exceptional

Beautiful hotel.

Liked: They did a wonderful job renovating this hotel. The lobby looked great and the room was beautifully decorated and comfortable. We shopped and ate at the mall which is very close.
Disliked: nothing