Menu
|
Mercure Inn Townsville eeef - +61-8-6118-7273
Mercure Inn Townsville, Woolcock Street, Townsville -+61-8-6118-7273
(Map)
BOOK ONLINE OR CALL - +61-8-6118-7273
3.85
HOTEL RATING: 
GOOD
3.85 out of 5 (1197 Ratings)
2.1 miles from Townsville centre
BOOK ONLINE OR CALL - +61-8-6118-7273
Show Prices
Hotel Description
Located on 11 acres of lush tropical gardens The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville a spa pool a children's pool and tennis courts. The property is 2.5 mi from central Townsville and 1.2 mi from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious comfortable and offer a range of modern amenities. Each room features a TV and an private bathroom. Some rooms also offer a private balcony. All accommodations includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island with the the tour desk offering day trip bookings.

Check-in time: 14:00   Check-out time: 11:00
Enter Your Dates
4
4
CHECK IN
 
CHECK OUT
 
7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
x
Free Breakfast
A
Business Center
r
Pets Allowed
Other Amenities
` Free Parking
` Garden
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Babysitting/Child Services
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Wheelchair accessible
` On-site parking
` mini bar
` indoor pool
` outdoor pool
` vending machine
` telephone
` kitchenware
` 24-hour security
` Concierge services
` Designated Smoking Area
` Doorman
` Family Rooms
` Free Wi-Fi
` Off-Site parking
` Restaurant(s)
` Daily Housekeeping
` English
` Non-Smoking Rooms Available
` taxi service
` Shops on site
` Electric vehicle charging station
` Kids' pool
` Exterior Corridor
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Invoices
` Access to health care professionals
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` Food delivery
` balcony/terrace
` Body thermometer available
` CCTV security in common areas
` Currency exchange service
` Daily disinfection
` Entertainment services
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Kid-friendly dinning
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Spa services
` Tennis court & equipment
` Toiletries provided
` Tour services
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Alternative meal arrangement
` Outdoor recreational features
` Desk/workspace available
` Allergy-free rooms available
` Cleaning products available
` Room service available
` Airport shuttle (charges may apply)

Mercure Inn Townsville Guest Reviews

Overall Average Score: 
Good (3.85 out of 5)

Write a review

4

Very Good - 4.0 out of 5

Byron Thu, 18 April 2024

Very good

4.5

Wonderful - 4.5 out of 5

Sarah Thu, 18 April 2024

Superb

1.5

Poor - 1.5 out of 5

Shelly Wed, 17 April 2024

Filthy

Liked: Not much to like. If i had to pick something, maybe its location.
Disliked: The place was filthy, and the 1st room we had didn't have hot water. Then they moved us next to a function room that had loud music. This room was also filthy.

2.5

Fair - 2.5 out of 5

Max Tue, 16 April 2024

Great Service, Great Meals, Not...

Liked: Staff were absolutely wonderful and whilst under extreme pressure around meal times they always maintained top rate personalities and service where they could...just too short staffed and that put them under unfair pressure.
Disliked: Waiting for over an hour for my meal once ordered and then the mains came out before the entree...not serving girls fault as they were nearly running. Just too short of staff in the kitchen me thinks.Waiting too long for only one bar staff to serve...up to 10mins in line sometime....not enough staff.I booked here on the web due to needing some type of comfortable recliner, Adelaide type or sofa in my room as I was there for 5 days and all I had when I got there was kitchen chairs...not good!

5

Exceptional - 5.0 out of 5

Kara Tue, 16 April 2024

Exceptional

Liked: Clean and welcoming

2.5

Fair - 2.5 out of 5

Gregory Mon, 15 April 2024

Passable

Liked: the staff were great. Checking in and out went seamless
Disliked: The restaurant was understaffed and the meals took almost 40 minutes to be delivered.

3

Pleasant - 3.0 out of 5

Natasha Sun, 14 April 2024

It was nice but wouldn’t...

Liked: The staff were amazing. Very friendly and welcoming. Cabin was clean.Nice overlooking the lake but the dead scrub should be cut back.
Disliked: It was a lot of money for what it was.No hot water the night we checked in (it come on in the morning)Could hear a pin drop on the floor in another room and feel every movement of someone walking through.Room service app didn’t work, then when we tried to order room service over the phone, were told it was buffet in the restaurant only.

3

Pleasant - 3.0 out of 5

Grant Sat, 13 April 2024

Pleasant

Liked: Really nice and professional staff
Disliked: Old outdated rooms, rusted door frame, air conditioner had a ripped up coca cola carton jammed between it and the wall to stop the vibrating noise

4

Very Good - 4.0 out of 5

Darren Sat, 13 April 2024

Very good

4

Very Good - 4.0 out of 5

David Fri, 12 April 2024

Very good

Liked: Great, great and great

Write a Review of Mercure Inn Townsville
Trip Id (Required)
Your Name (Required)
Your City
Your Email Address (Required)
Your overall rating of the hotel
What was good?
What was bad?
Your review
Mercure Inn Townsville Woolcock Street, Townsville