Mercure Stuttgart Zuffenhausen

Exceptional

Excellent value and service

Liked: Clean, efficient, great location to train station and Porsche museum.Excellent room care and cleaning, fantastic breakfast
Disliked: Nothing …it was brilliant

Good Hotel in great location...

Liked: Very good value, helpful staff and excellent breakfast
Disliked: No issues with Hotel.

Pleasant

Liked: In a safe location with private parking garage. Price is ideal.
Disliked: During my stay, water heating was not working at all in whole hotel. Nobody was able to use it, told by reception. So showering was not possible… That was a serious problem for such a hotel…

Superb

Exceptional

Nice, clean, and comfortable hotel...

Liked: Nice and spacious rooms, very clean hotel, clean bathroom and excellently polite and helpful personnel. The location is in the industrial area in very close proximity to the Porsche museum thus it was fantastic for us as we intended to visit the museum the next day. Surely, it is an industrial area, so please do not expect anything idyllic in the surroundings. We entered late, just after midnight, thus the security gentleman received us who honestly was one of the most excellent receptionists I have ever met! He welcomed us, check us in smoothly, and we had a great discussion about what should we see the next day in the museum, what to pay attention to etc. Better than any concierge in a 5-star luxury hotel.
Disliked: The hotel is somehow outdated, partial renovation in the rooms makes them more pleasant, but the aesthetics' allure for example in lobby is not making you feel cosy, nor making it an attractive place to spend your day, you just want to pass-by. The rooms at OK but I really didn't like that they are fitted with carpet which really doesn't give a very good feeling of cleaningness though it was properly cleaned. Secondly, though we had a double bed, it was fitted with 2 separate single duvets which is not the best for a couple.

Bad

Such a shame

Liked: The staff were very lovely
Disliked: We only ended up staying in the hotel for one night and finding alternative accommodation due to the disappointment. When getting to the hotel we were told they had no more rooms left, we had to wait for them to find us a different room to which they gave us an accessibility room which we had not booked. We walked into the room and this smelt of stale cigarette smoke, when neither myself or my partner smoke this was very distressing. After travelling 16 hours from the UK to Stuttgart we wanted to climb straight into bed, we pulled the covers back and discovered chocolate on the bedsheets which is appalling. The next morning, we decided to have a shower to find out we could not do this due to there being no hot water and the shower being too cold to even stand in. We swiftly packed our bags and had to find alternative accommodation and had spoilt our trip.