Mercure Letchworth Hall Hotel

A disappointing and disrupted stay,...

Liked: The location
Disliked: We were visiting for work purposes but unfortunately encountered several issues that made our experience quite difficult.Firstly, we struggled with a poor Wi-Fi connection and a lack of a quiet or designated area to work with laptops. There was also significant noise due to ongoing building refurbishment. While we appreciated the reception team changing our room in response to our concerns, the alternative room still did not provide a suitable working environment.Additionally, the restaurant was closed the day after we arrived due to the refurbishment, which we were not informed about in advance. There was no phone in our room, so every time we needed to contact reception or order room service, we had to call from our mobiles — with each call taking around five minutes to get through. The only tea and coffee available were the small in-room supplies, which didn’t last long. With no coffee machine accessible and no dining area available, we were left having to eat all our meals in the room.I had emailed a few days after our stay to express our disappointment, but I’ve yet to receive a response. While there was a brief notice of "some disruption" ahead of our arrival, it did not reflect the full extent of what we experienced.We were really hoping for a more comfortable and functional stay, especially given the purpose of our visit. Look forward to hearing back from someone to address my email sent back in June and this feedback review.

Overall a relaxing stay with...

Liked: Lovely service from the staff. Great food in the evening and excellent breakfast. Easy parking. The refurbished restaurant and bar area are lovely, as is the outside seating area.
Disliked: We didn’t realise that there are ongoing building works at the hotel. But of disruption and additional noise at 7am but otherwise no other issues

Exceptional

Superb

Liked: It was very nice
Disliked: Notjing

Very good

Very good, staff were very...

Liked: Room was very nice, it was one of the newly refurbished. Air conditioning was very good! Shower was a bit small but it wasn't a big bathroom so maybe the only size that fit!
Disliked: Small shower, bathroom was hard to shut.

Nice staff, but venue definitely...

Liked: Staff very friendly, breakfast was good and the service very good.
Disliked: Hotel layout was a pain to not be able to go through the main building from the room to the restaurant, without having to walk outside. I understand it was being refurbished, but the price certainly didn't accommodate that and if i had known when booking, I would have picked another venue. If you are going to charge top money for one overnight, the expectations will be suitably high. Basic tea/coffee facility in the room, no bottled water and this was in the Bridal Suite.

Very good

Brilliant.

Liked: Generous room, good location, lovely park surround, great bathroom.
Disliked: Building work in progress, but we were unaffected. Even the workers were polite & friendly.