Mercure Blackburn Dunkenhalgh Hotel & Spa Guest Reviews
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Write a review
John Mon, 25 March 2024
Happy enough for one night...
Liked: Reception was quick and proffessional.
Disliked: Room was not really prepared for the visit, there was no heating on (room was very cold), only one hand towel provided, second bath towel was found in the wardrobe. Given we had booked weeks in advance this indicated a lack of care for their clientelle.The room was kitted out for a disabled person so plenty of space but nowhere to sit and sparsely furnished. After a long journey we wanted a snack, the bar was advertised as serving food, however apparently the chef was "tired" and we were refused any food before 18:00, contrary to the advertised times. Ridiculous in a hotel of this size.
Alannah Mon, 25 March 2024
Lovely
Liked: Bedrooms are clean and the breakfast is very nice, room service was really good. Was given spa vouchers due to it being my birthday which was really nice given that you now have to pay extra
Disliked: Card machine didn’t work properly for room service so kept getting phone calls about the payment whilst we were eating our food. Also you now have to pay for the spa, extra £10 each which is expensive given the price you pay for the room
Eve Sun, 24 March 2024
Very good
Liked: Staff lovely, great hotel. Enjoyed our stay very much
Tarry Sat, 23 March 2024
Very good
Mina Thu, 21 March 2024
Good
Jessica Tue, 19 March 2024
Superb
Ben Mon, 18 March 2024
Exceptional
Liked: The building and spa facilities were gorgeous but i wanted to give the staff the shoutout for being so friendly, welcoming and truly professional. The gentleman in the spa was fantastic and exceptionally enthusiastic. Our massage therapist, Sarah, was brilliant and crucially, the staff involved with our rooming to help celebrate my partner’s birthday were outstanding - we are both so grateful and had a wonderful time.
Mark Sat, 16 March 2024
Very poor
Liked: Nothing
Disliked: No fridge, no kettle, no water, no answer when I called room service numerous times, room cold
Carol Fri, 15 March 2024
Good
Carl Thu, 14 March 2024
Exceptional
Liked: Everything was perfect. We got engaged during our stay