Disappointing. We used to stay...

Liked: Location
Disliked: Overpriced tiny room with tiny bed sold as double bed.

Great central location and beautiful...

Liked: I liked the central location without necessarily being in the middle of Broadway. Easy access to Macy's, Empire State Building and many metro lines

Great location. Bed bugs were...

Liked: The location was excellent.
Disliked: There was a bed bug on my pillow on the final day before checking out. I advised the front desk who seemed unconcerned. I put in a review and was contacted by the hotel who said they were going to treat the room for bed bugs. They said they will follow up with me. If I end up with any in my home I will be very upset.

Superb

Liked: The rooms and location are great
Disliked: Staff can be a bit not welcoming , the lights can be better (it was very dark and not much light)

Very good

Good stay and I would...

Liked: Liked the location. design of the hotel, services were good and quick, room size and layout were good and king bed was more than comfortable ( for the upgraded room only. The Queen/double was poor)
Disliked: I didn't like that after booking a Queen room (with very flattering pics on site) I got the smallest room, double bed, with small shower, noisy AC, on first rooms floor (floor 3), no view, noise and scaffoldings literally on my window, and someone walking near it. I asked to be upgraded @ HiltonHonors rate and they agreed, so it get better, but originally I would have been very unhappy with the choice.

Disliked: Hotel is more like a 2/3 Lobby can use new furniture, rooms are small and overpriced. The pictures of hotel are not current.

Very good

Liked: The location was amazing - a very short walk from Times Square and with lots of shops and activity nearby- and the staff very friendly and efficient. The hotel has a modern, fresh vibe.
Disliked: The only thing I was not happy with is that the rooms were on the small side. There was no proper closet in my queen room.

Pleasant stay

Liked: Good location - nice clean towels and bed clothes. Beds were comfortable
Disliked: Could have done with more pillows also would have been nice if the water was refreshed daily. Inclusive breakfast options weren’t that great.