Exceptional

Very good

Liked: Good location. Friendly staff. Security at entrance. Offer everday tours.
Disliked: Could be noisy, especially when construction work is outside.

Good

Liked: Location
Disliked: Sound of construction, people’s voices in the halls and small bathroom

Superb

Superb

Superb

Very good

Passable

Good hotel in a great...

Liked: Good hotel in a great location. We asked for a city view and could see Empire State Building! Cafes for breakfast within walking distance. We walked from Penn Station to hotel with our luggage, was easy to find and took about 15 mins. Can walk/subway to wherever you want to be.Most staff were very helpful and friendly. Everywhere was very clean and cleaners were super helpful for anything needed. Due to the weather we did not get to use the roof top bar.
Disliked: As Brits abroad we would have appreciated a kettle in the room but realise coffee is king in USA. We were two adults and 1 child (age11). We had a room with two double beds. There was a lot of furniture in the room which meant we didn't have a lot of room for cases, but we managed as obviously only really sleeping there.