The hotel was very convenient to the new Amway Center; though it is about a four block walk it was still preferable to the traffic. For the Bob Carr Center, it's right across the street. I would definitely stay here again for a concert and recommend the Sheraton to others attending concerts.

Liked: Well appointed, clean rooms. Staff very friendly.
Disliked: Valet parking was overwhelmed with people checking in and congested the lobby entrance.

Superb

Liked: Great breakfast. Friendly staff. Updated rooms.

Superb

Liked: Rooms moderen , clean and comfotable. The coffee was good.
Disliked: Pool out of service for repair.

Good

Liked: Great locations- stayed here for a concert @ amway. Very clean and comfortable

overall lover the facility, very...

Liked: Staff very friendly and courteous and eager to answer any questions that we may have had.
Disliked: Room temperature extremely cold unable.to adjust the temp for comfort, checked out early than planned related to temperature of room.

Very disappointing and set up...

Liked: Clean
Disliked: Price of parking was unreasonable. No real closet, room service was as if I ordered take out. The primary point of room service is to stay in and be pampered. If I wanted plastic and paper cups I would have gone to a holiday inn and paid 1/2 the price. Or ordered Uber eats.

Really bad experience. Service was...

Disliked: First we got there pretty late like at 0210am was noone in the reception, it was a door open on a corner and you could hear people talking there, I approached to the door and voiced "hello" a lady showed up with an attitude face, and says "yes" giving me a face that says it all. And I was like I need to check in pls. She was like "oh ok". Zero courtesy at all, customer service very very poor. The air conditioning was making a lot of noise and was not cooling at all. The only way to rest it was turning it off. I traveled with my husband and my 14month old daughter so you can imagine how uncomfortable was. The daily rate for the hotel was pretty high and didnt not meet the expectations for it. The bathroom smells like they cleaned it with a dirty cloth. And walking down the hall as soon as you get out from the elevator smells like dirty like a wet carpet, humidity horrible.

Over pricy

Superb

Liked: The room was spacious and beautiful with an awesome view. The bed was one of the most comfortable I have slept in. The shower was sparkling clean and aesthetically pleasing. The elevators were fast, the fitness center was well equipped with yummy flavored water and cold towels. The staff were very helpful.
Disliked: I I am used to having free Wi-Fi in all hotels. Having to pay for Wi-Fi was an unpleasant surprise.

Exceptional