The hotel was very convenient to the new Amway Center; though it is about a four block walk it was still preferable to the traffic. For the Bob Carr Center, it's right across the street. I would definitely stay here again for a concert and recommend the Sheraton to others attending concerts.

Liked: Well appointed, clean rooms. Staff very friendly.
Disliked: Valet parking was overwhelmed with people checking in and congested the lobby entrance.

Exceptional

Pleasant

Disliked: Heat didn?t work, was supposed to been getting a upgraded room for the inconvenience but it was the same room on a higher floor & the shower door wouldn?t stay closed & the refrigerator didn?t stay on , so what part was the upgrade. Staff amazing especially the front desk associate Kee

Superb

Liked: Deadbolt not working
Disliked: A secure deadbolt

Good

Liked: It was clean and the shower was really nice. The view is awesome too.
Disliked: It was really really expensive for what it was.

Very good

Disappointing

Liked: Location.
Disliked: Parking was extremely limited. By that I mean it sucked. Staff enforced wearing masks. And we?re extremely rude about it. It took entirely too long to check in and the line wrapped around the building. There was only one person behind the service desk. Maybe increasing the number of ppl would have alleviated that issue. There was a lot of noise in the hallway and adjacent rooms (thin walls) that kept us up all night. Bartending service was par at best. I could?ve had two or three drinks by the time I was served one. There were 3 bartenders, 1 was pleasant, the other was so-so, and the 3rd never came over to us. The food was very good but took an extremely long time to come out. I was given two tabs with two different totals indicating that the bartenders did not communicate well, and when looking at the itemized bill, it was incorrect but at this point in time I was so dissatisfied and annoyed I just paid for it even though it was more than it should?ve been.

Great location

Liked: Clean
Disliked: Staff was friendly

Superb

Clean and friendly!

Liked: Location was perfect!
Disliked: NA