Name: Maple Tree Inn
Address: 711 East El Camino Real, Sunnyvale, CA
Telephone: (888) 323-5826
Rating: 4.25

Good for a quick overnight...

Liked: Check in and check out was seamless and the staff was very friendly!
Disliked: Noise level was a bit high being on the first floor. We could hear both people outside in the parking lot and the crowd entering the breakfast room.

Get rid of Christian and...

Liked: -good laundry bags-free parking-The kitchen staff was nice and clean.-GRACE at the front desk is AMAZING and deserves the best customer service award!!!-ants in room/day 1
Disliked: I didn't like Christian or Indian lady at the front desk! The front desk sets the tone and those two were rude and unprofessional!!!! I hope they are not working here next time I book a room! Everything was good but those two workers!!!! I also didn't like the maintenance guy who was supposed to spray my room down with bug spray, because he gave me an attitude for telling him, I've never experienced ants in my hotel room! Like ever and that it wasn't okay and I would love to switch my room. He gave me an attitude as if I was wrong for asking for another room! Who wants ants crawling on them or their food? NOT ME! Be understanding of the customer and don't be a donkey! Customers like me are always right and don't need your extra attitude!!!

Very good

Exceptional

Very good

Liked: Clean. Bed was comfortable. Included breakfast.

Very good

Good

I’d stay again, but not...

Liked: Location, especially near Garcia’s taqueria,so so good! The hotel was clean, good access to handicap parking, elevator access, breakfast was mostly good, the potatoes were cold and hard so didn’t try the second day as there are other options, pool looked great although we didn’t have time to try it due to time constraints but we booked in hopes that we would. Close to Caltrain, which is huge for game days. Shower was great, they provide shampoo/body wash and a conditioner. They don’t (unless requested) provide daily housecleaning which isn’t a huge deal. Felt safe in the area, wasn’t worried about leaving my vehicle overnight in their parking area. They provide fridge , microwave and coffee in room! Bed is not pillow top, it’s more firm than I prefer, so that makes me less likely to stay again but some prefer that type so it’s a personal preference. Front desk ladies were friendly, helpful and always seemed genuine in my interest/interaction with them, which I appreciated! I would stay again and I would advise my peeps to stay.
Disliked: The air conditioner was finicky, hard to regulate so it mostly just stayed turned on when it would be better if it worked with the weather… maybe it does but the weather has been so random lately